Report: #1414721

Complaint Review: New Egg

  • Submitted: Sat, December 02, 2017
  • Updated: Sat, December 02, 2017
  • Reported By: jbonnette@gmail.com — Buda Texas United States
  • New Egg
    9997 Rose Hills Rd
    Whittier, California
    United States

New Egg Attempted to purchase Home Stereo Receiver after it took AMEX 4 hours to approve me. No ability to use card on site until the card was sent. Whittier California

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Attempted to purchase Home Stereo Receiver after it took AMEX 4 hours to approve me. No ability to use card on site until the card was sent. Customer Services did not want to hear that their site was broken and stated they have "No Control" on the functionality of the checkout and AMEX doesn't place orders for them when it never stated I was being sent to another site. The New Egg site just took my information and than it took 1 minute or so to display a message that they will be in contact. No further instruction or warning was given stating that I would have no ability to receive todays prices at all until I had the card in hand.

I explainted to Dwight the Manager @ New Egg that all of their competition that offers credit card financing and monthly statement discounts allow the merchant to provide a smooth checkout procedure and New Egg was being very arrogant as well as close minded. I also let them know that this process is most likely creating alot of upset customers and she did not seem to show any concern even when I mentioned RipoffReport.com had a quite a few complaints about checkout "Bait and Switch" pricing issues. A HUGE THUMBS DOWN TO CUSTOMER "NO SERVICE" Department at NewEgg.com

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This report was posted on Ripoff Report on 12/02/2017 02:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/new-egg/whittier-california-90601/new-egg-attempted-to-purchase-home-stereo-receiver-after-it-took-amex-4-hours-to-approve-1414721. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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