Complaint Review: New Jersey Gas & Electric
New Jersey Gas & Electric U.S. Gas & Electric Horrible Rates, Lies on the phone. Fort Lee, New Jersey
*REBUTTAL Owner of company: NJG& E is sleezy
*UPDATE Employee: Customer Issue Resolved
*Author of original report: Not hard to understand!
*UPDATE Employee: It's Easy to be Confused about Pricing in a Volatile Energy Market
I signed up with NJG&E a few months back when they promised me that I should be able to save money every month over PSE&G, the local utility company. I switched from one company who was only charging me about $0.008 over PSE&G's rate to a company that I thought should be able to help me. Lo and behold, the company offered me three months of good rates and then they decided to get greedy. I understand electricity is a commodity and that these companies claim they are purchasing the supply on the open market, but there is NO way that a company would be consistently purchasing the supply at a greater price than the local utility company. Last month, the utility was charging only $0.106813 per KWh. NJG&E was at $0.1324 for the same KWh. On gas, they were the same - More than a penny more per therm than PSE&G. This month, they got even worse. On electricity, they were over $0.135/KWh whereas PSE&G was at $0.1067 - a decrease from the month before.
I'd like to know how a company who says they will save you money can have so many months of showing a loss to their customers? If I promised a savings over another company, I better be sure I have a solution for that. If I cannot meet it one month, ok - things happen and with Sandy, things got messed up. But 2 months in a row (and probably longer than that - I just can't find my bill from 3 months ago), it's no excuse. This company is simply deciding to gouge where they can and should be made to pay. The free market is great - I switched away from these cheats, but the public has a right to know before signing up with NJ Gas & Electric (whose parent company also services Connecticut, Michigan, Illinois, Indiana, New York, Kentucky, Ohio, Maryland, Pennsylvania, Massachusetts).
This report was posted on Ripoff Report on 12/17/2012 03:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/new-jersey-gas-electric/fort-lee-new-jersey-07024/new-jersey-gas-electric-us-gas-electric-horrible-rates-lies-on-the-phone-fort-lee-983401. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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