Report: #573725

Complaint Review: New York Life Insurance

  • Submitted: Tue, February 23, 2010
  • Updated: Thu, August 30, 2012
  • Reported By: Jim Pies — Cowiche Washington United States of America
  • New York Life Insurance
    1425 Lakeside Court
    yakima, Washington
    United States of America
  • Phone:
  • Web:
  • Category:

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Do not trust New York Life Agents. They sold me a Long Term Disability Policy that turned out to be worthless. After paying premiums since 1995, I found out the policy is impossible to collect on. I have spent the last 4 years trying to get a settlement on a disability. Although my Dr.'s have stated that my vision is so poor I am unable to do my job in telecommunications. They just keep denying my claim. They will sell you a policy that will provide your family income if you cannot work as they say. Just try to collect on it. They will drag it out either until you are bankrupt, and or can no longer afford to pay the premiums. The agents that sell the policy will not even lift a finger to help you. You are left out on your own.
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This report was posted on Ripoff Report on 02/23/2010 11:55 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Long-term disability with New York Life

AUTHOR: ConcernedCit - (United States of America)

Aren't you suppose to get some kind of benefit in return if you are paying for something, unless you are a wealthy person, and do not mind throwing money away.  It is truly a shame that insurance companies, such as NYL, would make unbelievable conditions in regards to disability or life insurance benefits that our citizens have struggled to pay, just like what was mentioned here.  Now, they even want to tap into SSDI to get away from paying their policyowners. 

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#2 UPDATE EX-employee responds

Greater Oregon New York Life

AUTHOR: ExAgent NYL - (United States of America)

First of all I am sorry to see that at the time of need your Long Term Care Policy does not provide the benefits the agent stated.  New York Life I believe has gotten really good at deceiving many people including the agents. They tend to hire and fire as quickly as the person looking for work enters the NYL offices.  Primarily because New York Life just wants the agents friends and family, which makes for a really nice ponzi scheme.  You hire an agent who brings family and friends aboard, and under educate the agents using them only to gain sympothy from friends and family who only purchase goods because of the agent.  Needless to say, I believe that it takes at least a couple of years for agents to gain enough education and experience to perform well enough to know what their actually selling.  Thus, leaving the general public at the short end of the stick. 

The way New York Life runs their business I am surprised they can even keep their doors open, and lesson learned for anyone shopping for insurance and investments is get to know how well they treat employees and agents.  If you hear reports or word of mouth that the company your interested in buying from cannot respect their agents or employees what are the true chances of having them respect your money.  New York Life is the worste company I have ever worked for...the Portland, Salem and Eugene Offices in Oregon were enough for me to really see the light as to how corrupt this company is.  Good luck with your future careers Blake McKinney, Andrew Smith and Krikor Notonmywatch.  These 3 individuals screwed over several agents and caused them to lose their houses or put people in to financial harms ways.  The best thing about this situation is that Amy ODonnel and Andrew Smith..both managers at the time I worked their had filed bankruptcy its all on public record with FINRA.  How can anybody work for New York Life as a money manager advicing agents let alone clients on their finances when they have both filed bankruptcy.  What has the world come to when you have some filing bankruptcy advising someone else on how to save for retirement what a joke, this is why we have so many complaints about agents in the industry.  Insurance companies love crooks and people with no conciousness...where is the moral compass god gave you idiots.
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#3 General Comment

Insurance companies may refuse legitimate claims for long term disability benefits

AUTHOR: SonjaKathryna - (United States of America)

Hi, my name is Sonja, & Im with the disability rights group from Sokolove Law.  We have been reviewing thousands of potential claims where insurance companies refuse long-term disability benefits to someone who has a legitimate claim. Too often, legitimate claims are denied because insurance companies look for every possible legal and technical angle available that will allow them to deny a valid claim. When an insurer does not live up to its end of the contract, they act on what is called bad faith.  

For folks interested in learning more about bad faith practices of insurance companies, there is great information available at If your claim has been rejected, I want you to know your rights and options. Call our office toll-free at 800-581-6943 to learn about your options and receive a free legal consultation.
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#4 Consumer Comment

I understand your frustration

AUTHOR: Carolyn - (U.S.A.)

I completely understand where you are angry with the disability company.  Unfortunately, it depends on the language of the definition of disability for your particular policy.  If the definition indicates that you must be disabled from performing your own occupation (telecommunications as you indicate), then you definately have a case as your condition may prevent you from doing your job.  But if the definition indicates that you must be totally disabled from any occupation (meaning that you cannot do any job anywhere other than telecommunications) and your doctors are only saying that you cannot do your own job, than unfortunately you do not meet the definition of disability.  The standard is an own occupation period (usually the first 24 months of disability), then to an any occupation period (for the remainder of the policy).  Have you received any benefits?  Have you applied for Social Security disability (SSDI)?  If not, I strongly urge you to as Social Security uses different guidelines to determine disability.  Please also keep in mind that if you have been approved for SSDI, this does not make a difference in how your disability with the insurance company goes, as again they use separate guidelines.

The bad thing is that many people are wrongly educated that if you pay premiums for a disability policy, that means you will receive benefits if you become unable to work.  This is not true, you have to meet guidelines as set forth in your policy.  Agents are of no help as they only sell the policy and do not impact the decision.

I wish you only the best of luck, and since I was a disability manager for over 15 years, I would be happy to answer any questions if you have any.....


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