Report: #1259133

Complaint Review: NEWAGE

  • Submitted: Sun, October 04, 2015
  • Updated: Sun, October 04, 2015
  • Reported By: Petronella N. Beiner — Waterloo Iowa USA
  • NEWAGE

    Internet
    USA

NEWAGE New Age Skin Care Friendly, ORDER CAME, I was in hospital. Called to cancel further shipments. No answer, E-mails NOT answered. I'm on Disability, SPENT my d**n Sunday TRYING to get solved. TEMPE, AZ 85281 3031 "Internet"

*UPDATE Employee: New Age

*Consumer Comment: Go back to the website or paperwork and look up cancellation procedures

Show customers why they should trust your business over your competitors...

First, I'm tired. Spent all day TROUBLE SHOOTING how to get Someone to pick up phone to CANCEL this Order. I just wanted to spend about 12 bucks & SEE if these products Worked. Instead, I ended UP in hospital diagnosed with CHRONIC PAIN SYNDROME! I DIDN'T Know PKGS arrived or when SINCE I only get MY mail once or twice per week...it Hurt's entire body to walk now. I only get a Helper 2 X's per week for 3 hours. When I got HOME, IT WAS time to GET this taken CARE of. I Do NOT need $$ taken from MY BANK account. So please Stop STOP THIS now!

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This report was posted on Ripoff Report on 10/04/2015 11:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/newage/internet/newage-new-age-skin-care-friendly-order-came-i-was-in-hospital-called-to-cancel-furthe-1259133. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#1 UPDATE Employee

New Age

AUTHOR: New Age - (USA)

The customer is incorrect in her facts.  She did, in fact, call to cancel on 10/5, spoke to our customer service rep and both of her trials were cancelled.

I don't know what she is saying that she couldn't cancel.  Her orders were cancelled immediately.

 

Thank you.

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#2 Consumer Comment

Go back to the website or paperwork and look up cancellation procedures

AUTHOR: FloridaNative - (USA)

All these "trial purchase" type items are based on a subscription purchase format. What that means is the trial size is a very small charge and then the monthly charge is much, much larger. They have to disclose to you that it is a subscription based product. The disclosure may be in very small writing, but it is there.

In addition to the disclosure they have to provide a way to cancel the monthly subscription. Make sure you follow the directions exactly so you stop the automatic deliveries and the automatic charges to your account every month. Most likely you need to put the cancellation in writing for your own protection.

If you can't get it done directly with the vendor, then contact your bank.

Consider filing a complaint with the CFPB if you feel you were not notified of the subscription requirement for this product.

 

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