Report: #1400037

Complaint Review: newegg

  • Submitted: Thu, September 14, 2017
  • Updated: Thu, September 14, 2017
  • Reported By: DANNY — Brooklyn New York USA
  • newegg
    45 Patrick Ave
    Edison, New Jersey
    USA

newegg ripoff they care about profit not customer issue Edison New Jersey

*Author of original report: Another scam,joke respond.

*REBUTTAL Owner of company: Restocking Fee

Show customers why they should trust your business over your competitors...

I purchase a dash cam online from newegg after long research it supposed to be the best and the most expensive on the market i drive for uber so I needed the camera for work before i mount the camera I was testing it to get the most benefit of it to serve my purpose after a few minute I felt the camera was getting very hot I disconnect the camera to make sure everything is connected ok was no problem connect camera again few minute later started to get hot again I left it connected longer to see what going on the camera was getting hotter and hotter disconnect the camera and contacted the seller the told that they going to contact the manufactory and they will get back to me and their respond was that is a normal for it to get hot.

Well I’m not going to spend $400.00 on something that is going to put people in danger and risk my car going on fire especially if I’m going to use the parking mode I requested a refund. They refund me around $277 and the difference is for restocking fee when I complain about it they say because was nothing wrong with the camera they tested and the box was never open. Go figure i order something sand it back they see the box not open they open it and they charge you restocking fee.

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This report was posted on Ripoff Report on 09/14/2017 11:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/newegg/edison-new-jersey-08837/newegg-ripoff-they-care-about-profit-not-customer-issue-edison-new-jersey-1400037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#1 Author of original report

Another scam,joke respond.

AUTHOR: - ()

Restocking fee for product that is defected, overheating Dashcam that going to put my car on fire including my passengers if you don’t care about people safety I do because my passengers are my responsibility to get them safe from point A to point B and you should not be charging stocking fee because the dangers defected product should not be resold unless this is part of your business practice sailing defected product and charging restocking fee to customers and to respond to your request I can’t provide you with the info you ask it for because you close my account.

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#2 REBUTTAL Owner of company

Restocking Fee

AUTHOR: Newegg_Support - (USA)

Hello, I'm sorry to hear about your experience with your return. Can you please send me an email to WeCare@newegg.com with your order number and details and I will gladly look into this for you.  - Newegg

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