Newegg misleading advertising, won't take product return internet

Dear MoeBetta,

First and foremost, I would like to apologize on behalf of Newegg for the inconveniences that this may have caused you. Please know that we would never do anything to intentionally dissatisfy you.

Although we strive provide the best shopping experience that we can, we understand that not every company is perfect and mistakes can happen. We have made one of our agents aware of your situation and he is ready to work directly
with you to resolve this matter. You can contact him at Freddy.A.Angel@Newegg.com.

Thank you for bringing this to our attention and we look forward to hearing from you.

A computer's operating system has nothing to do with how new a computer is. You can load a new OS on older machines and it will work fine. What did the description of the laptop say the specs were? Did the specs on the advertisement match the specs on the laptop recieved?

Also newegg's return policy is listed on every item they sell. FOr refurbished laptops it is:

"Limited Replacement Only Return Policy

Return for refund within: non-refundable

Return for replacement within: 30 days

Products that state "This item is covered by Newegg.com's Replacement Only Return Policy", or items labeled as Non-refundable (or similar labeling) must be returned to Newegg within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. Return constitutes receipt of the product by Newegg, and not the mere issuance of an RMA. "

So they did inform you when you purchased it that this sort of purchase was non-refundable. If your laptop is defective, their return policy is to replace it with the same type of laptop within 30 days. How long has it been since you purchased it? It shuold have a limited warranty with apple also, have you contacted them for warranty repairs? They are correct when they tell you buyer beware, they did warn you that the item is non-refundable.