NewEgg RMA Denied For CLEARLY Defective Laptop Internet

I recently purchased a laptop from Newegg. I noticed that it was defective (seam between mousepad/keyboard and base of the laptop separates) and initiated an RMA. Note that I had someone else there to witness the defect, so it was not just me making this up. After getting several "managers" who told me I was basically out of luck because I changed the operating system (which doesn't alter the fact that the case of the laptop is physically defective), I reached ****** who contacted her superior who said that if Dell would "credit Newegg for the laptop in it's current condition", they would see what they could do.

I now have been without a school computer for 2 weeks because of this fiasco, and now I'm told I have to wait even longer while you Newegg has both my money and the laptop. I've been told that the RMA has been "expedited". However, my RMA was originally expedited and it looks like they didn't even look that hard for the defect. After all of this mess, I just want a refund.

I have considered the options of filing a Better Business Bureau complaint as well as a complaint with the FTC (Bureau of Consumer Protection. I will wait until I find out how this ends before I make my decision on what to do.