Report: #1081374

Complaint Review: newegg

  • Submitted: Tue, September 03, 2013
  • Updated: Tue, September 03, 2013
  • Reported By: poke — Evansville Indiana
  • newegg


newegg sent item with parts missing and wants me to pay to send it back, putting the item WAY over cost, Internet

*UPDATE Employee: Please Contact Us

Show customers why they should trust your business over your competitors...

Bought an ASUS pce-n15. Got it with parts missing. Contacted newegg, they wont send the parts and want me to pay to ship the item back (which is almost as much as the item itself). Customer support treated me very poorly for someone who was a long time customer. All I wanted was a 5 cent bracket that was supposed to be in the package. After 3 weeks I still have no resolution. VERY UNHAPPY!!!!!!!

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 09/03/2013 03:00 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 UPDATE Employee

Please Contact Us

AUTHOR: Newegg_Support - ()

Dear Valued Customer,

Thank you for your feedback. We apologize for the inconvenience that you encountered with your purchase.

We would be glad to look further into this issue for you. Please send us an email at and we will do everything we can to resolve this issue to your satisfaction.

Thank you for your time and we look forward to hearing from you soon. 

Best regards,

Newegg Support

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.