Complaint Review: Newegg - Nationwide
- Newegg Nationwide USA
- Phone: 888-482-6672
- Web: newegg.com
- Category: Electronic Manufacturers
Newegg false ads, unilateral debit of service charge on out of stock item when cancelled Industry, California Nationwide
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Ordered 2 printers advertised as refurbished and in "working order" as stated in eBay. In subsequent checkout screen missed the without cartridge (singular), and then was directed to PayPal for payment. Was notified later that there was now was stated "no cartridges" (plural).
I notified eBay within minutes about deception and to cancel order. I was then informed that the item was out of stock and a rebate was to be credited.
Weeks passed and noticed an unwarranted $9.95 service charge on my account tagged on by Newegg.
I spent more than an hour with both eBay and PayPal representatives who both stated that Newegg unilaterally debited my account. PayPal staed that the $9.95 doesn't even show up in their accounting records.
This "service charge" is almost what the item was listed for.
I was informed that Newgg had a 1 star rating and once sold counterfeit computer chips. My subsequent research shows that 79% of Newegg's customers rate it as unfavorable.
Ostensibly, it is apparent that this company puts out deceptive ads and then bypasses online company guidelines to preclude the consumer rectifying the issue with the initiating agent.
I have contacted the BBB and filed another complaint with Consumer Affairs. I will write a letter to the California Attorney General.
This report was posted on Ripoff Report on 11/30/2016 02:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/newegg/nationwide/newegg-false-ads-unilateral-debit-of-service-charge-on-out-of-stock-item-when-cancelled-1340586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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