Report: #927606

Complaint Review:

  • Submitted: Wed, August 15, 2012
  • Updated: Fri, August 17, 2012
  • Reported By: milesfromu — Plainfield Indiana United States of America

    United States of America Newegg Misleading warranty advertising, unresponsive customer service Internet

*UPDATE Employee: XBox Warranty

Show customers why they should trust your business over your competitors...

Newegg is the only Microsoft Xbox product retailer that registers the product with XBox and initiates the warranty when they receive it from the manufacturer instead of when it sells. This prevents Newegg customers from receiving a full 1-year warranty from the manufacturer on any Xbox product that is pruchased, though it is inferred prior to purchase. I purchased an Xbox and Kinect from Newegg and only received 60% (7 months) of the manufacturer warrant, even though most claims fall between months 10 and 12. Newegg's customer service is also very unresponsive. It took multiple efforts on my part over a two week period to receive any form of a response from Newegg on the warranty issue, only to be told "sorry, that is how it is". Shop elsewhere, save the money and the hassle!"
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 08/15/2012 09:58 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 UPDATE Employee

XBox Warranty

AUTHOR: Newegg Support - (USA)

Dear Milesfromu, 

We apologize for any misunderstanding regarding your purchase and warranty information. Our records indicate a Newegg representative has reached out to you and is working with you toward a solution. We have confirmed with you that this product does in fact have the full warranty provided by the manufacturer. If you have any further questions regarding this incident please respond to our email or contact us directly at Thank you for your time. 

-Newegg Support
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.