Complaint Review: Newegg.com - Whittier California
- Newegg.com 9997 E. Rose Hills Road Whittier, California United States of America
- Phone: (800) 390-1119
- Web: www.newegg.com
- Category: On-Line Business
Newegg.com Bait and Switch At Check Out!!! Whittier, California
*Author of original report: NewEgg has made everything right
*UPDATE Employee: Newegg.com
I was ordering some computer parts to make a system, it came to $1427. Then after I clicked on checkout, the amount jumped to $1568, that's a $141 jump in price this happen on Oct 2, 2010.
On Monday Oct 4, 2010 call newegg, they and said the prices are updated every second and the price must have changed.
This is BS! they are in my cart for that price then when i checkout it changes?
This report was posted on Ripoff Report on 10/04/2010 03:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/neweggcom/whittier-california-90601/neweggcom-bait-and-switch-at-check-out-whittier-california-647507. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
NewEgg has made everything right
AUTHOR: chevyman - (United States of America)
SUBMITTED: Wednesday, November 03, 2010
Maverick.B.Iniguez@newegg.com has made everything right with Newegg, he has went to the next level to make everything right.
i would recommend newegg as a very good company, if you have any problems contact Maverick.B.Iniguez@newegg.com he will fix it.
#1 UPDATE Employee
Newegg.com
AUTHOR: Newegg Support - (USA)
SUBMITTED: Wednesday, October 06, 2010
Dear chevyman,
First and foremost, I would like to apologize for any inconvenience this may have caused. As you may or may not know the prices within the electronics industry is very volatile. Newegg tries to keep its' prices as competitive as possible.
Whenever a situation occurs regarding a price increase or decrease, by any manufacturer, Newegg will reflect that price increase or decrease on the website. Running our website in real-time enables Newegg to pass on any savings immediately, whether it is in the cost of products or in shipping cost. If the price had changed within the same day you ordered your item, Newegg would be able to accommodate you on any price adjustments. This would also apply to most cases in which the items price changed prior to order submission.
I can only speculate why this wasn't offered as I do not have your full transaction details. I would love to contact you to further discuss this further, I'm confident we can reach a satisfactory resolution. Please do not hesitate to contact me at Maverick.B.Iniguez@newegg.com or call me at 1800-390-1119 ext 25062.
Thank you,
Newegg.com
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