Report: #623046

Complaint Review: NEWPORT MOTORS

  • Submitted: Wed, July 14, 2010
  • Updated: Fri, July 16, 2010
  • Reported By: GD — Arlington Washington United States of America
    21021 Highway 99
    Lynnwood, Washington
    United States of America

Show customers why they should trust your business over your competitors...



I traded in a vehicle at this location. I got a Mercedes ML320. On the drive home, I realized that the gas gauge is defective, the engine warning light system came on, a strange whirring sound from the dash started.

I called the dealership as soon as I got home. No one would return my calls. Finally, two days later, I spoke with Pat Bender who told me they would make things right. He told me he would call the next morning.

Two days later, I am still waiting for his call. In addition, they charged me $2000.00 worth of FEES and charges at 29.90% interest.

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This report was posted on Ripoff Report on 07/14/2010 09:35 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report


AUTHOR: GD - (United States of America)

Also doing business as:


Business owned by:    Kevin Truong

Business President:     Timothy Shin

Salesman:                    Pat Bender

Salesman:                    Jonathan Bender


The above-mentioned are doing business as:


Xcite Motors

One Minute Approval
Concept Cars & Trucks
1 Minute Approval
Concept Cars

Newport Motors


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#2 Consumer Comment

This is possible...

AUTHOR: Ronny g - (USA)

CBS Atlanta Investigates: Doctored Car Reports

(hidden camera sting)

These are serious charges and accusations but it has been done before by unethical car salespeople. The above link for example is a to a CBS report that busted a dealership doing this which is resulting in law changes, and the salesperson was terminated. As well the dealership in question has now taken responsibility for those manipulated Carfax reports and they are offering to buy back any vehicles which were bought as a result of an altered report.

Now the laws may vary state to state regarding a dealership selling a vehicle that they knew had been in a substantial accident and withheld the info, or regarding whether a car fax report, altered or not can be admissible as evidence, but either way if this was the case it is fraud and should be stopped.

There is a chance however that the carfax report was not altered and does come up clean, but the other business used a different reporting agency which did have the updated info regarding the damages. If this is the case even if the dealer knew the vehicle was damaged, it would have to be proven that the dealer knew, and the carfax would then not be much good. Sometimes carfax does not have all the problems reported to them, or it was not properly updated which would hold neither the dealer, or carfax liable.

As far as the end of your report where you state they charged $2000.00 worth of fees at 29.90% interest, you have to be held responsible for that as well if you agreed to those terms and drove off. They would of needed a gun to my head before I would have signed to those terms. We are in a time of zero down zero % interest specials all over the place..but not for a Benz..something a little more practical that will actually hold some resale value and not cost a fortune to repair and maintain. And why you traded in a 14,500 dollar vehicle is beyond me, you should only trade in vehicles that are worth a couple grand at must know all car dealerships will try to give you much much...MUCH less then KBB when you do a trade in..right? And in order to turn a profit, will tend to sell a vehicle at higher then KBB. So while it would seem to anyone with common sense that correct, this dealer made is not a rip off in the sense that you as the customer could have refused those terms and drove off with your other vehicle and not traded it for the piece of crap worth much less.

However if it turns out the dealership did actually forge or alter a report to knowingly hide damage, this is potentially a criminal activity. I would hope this dealership responds to tell their side.
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#3 Author of original report


AUTHOR: GD - (United States of America)



I tried to return the vehicle. They wouldn't take it. I took it to a franchise dealership to get rid of it. Once there, I found out that NEWPORT MOTORS/ AKA XCITE MOTORS knowingly sold a car to me with a FRAUDULENT CARFAX. The vehicle had been involved in a SEVERE ACCIDENT which was NOT on their copy of the Carfax.
These guys will LIE through their teeth. They will take advantage of you. They are NEVER available when you call them. They are the SHADIEST CROOKS. Please, please do NOT let this happen to you!!!!!!!!!

Pros: They are pros at DECEIT
Cons: They WILL con you!!!!

They took my KBB valued vehicle worth $14, 500.00 and gave me a PIECE OF CRAP valued at $6000.00 on KBB.  I lost thousands just getting rid of this DEFECTIVE vehicle.

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#4 Author of original report


AUTHOR: GD - (United States of America)

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