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Report: #201908

Complaint Review: Newport News - Hampton Virginia

  • Submitted:
  • Updated:
  • Reported By: Elk Grove Delaware
  • Author Confirmed What's this?
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  • Newport News 5100 City Line Road Hampton, Virginia U.S.A.

Newport News ripoff Lying about Refunding My Money Horrible Cust Service Hampton Virginia

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On May 23 2006 I called the company regarding my order that I had not received. I was leaving on vacation May 26 and I was advise that my items had already been sent,and I advise the gentleman that I have not received them. He offered to resend items and I advise him no cause I need them before I leave. So he said he will cancel and be no charge. Cause it would defeat the purpose to send me clothing items that I needed for my vacation.

Not only did he not cancel he charged me as well. I called back June 2 and the Account Specialist credit me a portion back not realizing other charges. I have occured overdraft fees from my bank and some have been reversed. But they will not reverse the remaining fees until they see the $34.94 returned back on my car. I have been calling since 6-2-06 and I keep getting the run around and that it will take 7-10 days. It is almost August and still no refund

The representatives are nasty and rude and not willing to help and will hang up on you so fast. I asked to upper management and they say they are management. I have a voicemail saved on my phone on 07-04-06 saying it is finally resolved and I will get a refund within a few days. It is 07-19-06. I just called spoke to a rep and he said there is so much going on with this account that he needed to call me back. For a refund of $34.94? This is too much!


Melanie
Elk Grove, Delaware
U.S.A.

This report was posted on Ripoff Report on 07/19/2006 12:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/newport-news/hampton-virginia-23630-5100/newport-news-ripoff-lying-about-refunding-my-money-horrible-cust-service-hampton-virginia-201908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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