Report: #135603

Complaint Review: Newport Surf School Matt Binswanger

  • Submitted: Sat, March 19, 2005
  • Updated: Mon, July 16, 2012
  • Reported By: somewhere California
  • Newport Surf School Matt Binswanger
    Newport Beach, California
    United States of America
  • Phone: 949-760-1430
  • Web:
  • Category: Tutoring

Newport Surf School Matt Binswanger Newport Surf School owner Matt Binswanger is only intersted in your money. Total Ripoff. Newport Beach California *UPDATE ..nasty filthy e-mail from the owner of Newport Surf School

*REBUTTAL Owner of company: Chris Burkhart Report Is Solely Out Of Revenge!!!

*REBUTTAL Owner of company: Follow Up Update on False Testamony!

*REBUTTAL Owner of company: UPDATE

Show customers why they should trust your business over your competitors...

We booked a surf lesson 8 days in advance. We called ONE hour later because we had to cancel. Matt Binswanger said ok. Four days later we received a letter stating that he charged our credit card $50 for a cancellation fee! We tried to reason with him - he was extremely rude and unprofessional. His dealings are unethical - he is keeping our hard earned money for nothing!!

T c Fresno, California

=======E-mail from Newport Surf School Matt Binswanger======

From: Matthew Binswanger [] Sent: Saturday, January 07, 2006 4:06 AM To: Subject: RE: Why has my report not been removed?

You Guy's are a bunch of advocates against the free Enterprise system. I Will pressure Chris to rectify the situation and will continue to seek federal legal action to bar fro m further embarrassment!!!!!!!!!!!!!!!!! I hope you Will contact me because you are chicken s**t!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Call me if you have the balls!!!!!!!!!!!!!!!!!!!! Ed threatened me to bring fliers up and down the coast!!!!!!!!!!!!!!!!!!!!! Your a bunch of pussies and you will be dealt with. I will not be intimidated by a bunch of interment junkies to destroy my company.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will fight and will prevail!!!!!!!!!!!!!!!!!!!!!!!!!!!!! How doers it feel to run a company that tries s to destroy others???????????????????????????/ We live in a communist country and I will never be intimidated by a second class rate company like yours!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 Your a piece of s**t and you can go right ahead and defame my name and I will prevail!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Come on and expose your self !!!!!!!!!!!!!!!!!!!!!1 I will pursue and and will prevail with anti Americans like you!!!!!!!!!!!!!! You wanna platy????????????????????????? We will play!!!!!!!!!!!!!!!!!!!!!!!! You piece of s**t mother f***ers!!!!!!!!!!!!!!!!! c**t< b***h WHORES!!!!!!!!!!!!!!!!! I will come after you like a battle!!!!!!!!!!!!!!!!!!!!!!!! I am a Christian!!!!!!!!!!!!!!!!!!!!! The JEWS put Jesus to death! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will fight to put the record straight!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Now I will go averted Chris Burkhart because nobody witll ever put my lifre style under defermermnment!!!!!!!!!!!!!!!!!!!!!!!!!!!

Matthew Binswanger

========E-mail from Rip-off Report below======= wrote:

we are glad to see you made that change, and when you post that as a REBUTTAL, that will go over very well with anyone finding that Report.

Never, EVER has a Rip-off Report been removed. you can only UPDATE and add to it... the nicer you are, the better you will look.

we will all be blogged somewhere sometime.

people have sued us from one coast to the other, all have either walked away, they lost the suit and many (including in California) had to pay us after suing us.

"This is in response to your request that we remove the report posted about you on the Rip-Off Report web site. We understand that it is your position that the report is not accurate. Rip-off Report has no way of determining whether you or the author of the report is telling the truth. We encourage you to post a rebuttal explaining your side of the story, but we have a uniform policy against removing stories posted by consumers.

Be advised that your threats of legal action are not supported by the law. Federal law, specifically the Communications Decency Act, 47 U.S.C.A 230, states that websites are immune from any liability for statements authored by others. Every court that has published an opinion about this statute has agreed that a website that provides a forum for others to post statements is not liable for those statements, even if they are false and defamatory. Congress enacted the Communications Decency Act to promote the free exchange of information and ideas over the Internet. Courts have recognized that Congress deliberately chose not to deter harmful online speech by means of civil liability on "companies that serve as intermediaries for other parties' potentially injurious messages." Id.

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When the Reported business asks us, "why dont you check out these Reports before you post them" ..I ask you, where do we start and stop with evidence? ..No system is perfect. United States puts people to death, after 1 or 2 jury trials and countless appeals, to only find out later, ooops! ... they weren't guilty after all! ...

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Lastly, again, I cannot emphasize enough, that attitude is everything when responding to a complaint, even if it is a bogus complaint. Disgruntled ex-employees, imposable to satisfy some customers, possible mistakes you made can all be addressed to make you look good! Depending on how YOU handle it. I know, easier said than done. Every business that belongs to our program state, this program has brought them NEW FOUND BUSINESS, by turning a negative into a positive. ..Remember, if Rip-off Report never existed, consumers would make hate websites dedicated to you, and register them to some 3rd world country where you can never get at them or respond to them. Because of Rip-off popularity, you can nip this in the bud for all to see, if handled properly.

ALL BUSINESS WILL MAKE MISTAKES. HOW THOSE BUSINESSES HANDLE THOSE MISTAKES SEPARATES GOOD BUSINESS FROM BAD BUSINESS. Showing a consumer how you took care of the problems lets them know good you are, and they will even feel more confident in dealing with you.

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This report was posted on Ripoff Report on 03/19/2005 12:54 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company

Chris Burkhart Report Is Solely Out Of Revenge!!!

AUTHOR: Matt binswanger - (U.S.A.)


I am the owner Matt Binswanger of Newport Surf School. I have been in business for 25 years and only 1% of former clients/students have found a way to snivval/whine/complain about anything like a $50.00 deposit that I did not charge!!! There are some who think that they are are entitled to break all and every rule/term set forth by my school thus excluding them from adhering to them. Unfortunately, there are the very few who are the miserable unhappy dysfunctional a*s holes that have nothing better to do with their miserable unhappy lives than disparage/defame/slander those who work hard to make things better in this world like teaching people to surf!!! My hope and prayer is that God will protect me from these miserable unhappy dysfunctional people and I will be able to tell and weed whack them from my school and my family because I don't need their filthy diseased ridden lives around mine. Thank God I have the right to get rid of any of the 1%-10% of these kind of people and get them away far away from infiltrating my school with their evil ridden diseased lives!!! I never ever have ripped off abyone but occasionally I have had to fire only the few idiots from My school that are the idiots of the world!!!
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#2 REBUTTAL Owner of company

Follow Up Update on False Testamony!

AUTHOR: Matt binswanger - (U.S.A.)

In response to alleged student who sign up and was charged a $50.00 cancellation fee, I, Matt Binswanger owner of Newport Surf School did not charge $50.00! I did charge for the lessons then reversed the full amount! I do however have a strict policy that states: after confirmation because I run a private surf school and go to great lengths to schedule that no changes can be made unless severe weather should deem it necessary to reschedule lessons. When I have had any negative reports about My surf school which are two in the past 25 years the false statements only show that only a few people have been missunderstood in dealing with My surf school. I have a policy which if there is any disspute, dissatisfaction or and un easy feeling between Me and My Clients then I cancel the remaing lessons and give a full refund! I only had one person last year who couldn't stand up because She was old and out of shape so I refunded Her money! My hope is that everyone has a good time surfing and has nothing to complain about which never happens with My school. Check My endorsements on My Bio Page 
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#3 REBUTTAL Owner of company


AUTHOR: Matt Binswanger - (U.S.A.)

Chris Burkhart of Smith & Barney in Fresno California booked lessons for His Family and requested to cancel His booked lessons. I did not charge Him $50.00 for cancellation! He had been very rude and sladerous accusing me of keeping His hard earned $50.00! He is obviously deranged and wrong in His business dealings! He is a known felon in Fresno and has been very abusive in all His dealings with His clients in the Smith & Barney company. I have contacted His regional office and He has been put on notice to resign! This Chris Burkhart is only a angry employee that has nothing better to do than post a rip off report against my highly visible surf school! He is a liar and I have and will go after Chris to destroy His reputation and integrity to make sure He knows not to mess with a guy like me! He's a p***y and a coward to try to defame my name. He has to post a rip off report like a coward and then try to say sorry! He has kid's too that if He only knew that I will and am going to make sure He pays by the authorities in Fresno to make sure that He is exposed to being an abusive parent which is going to be charged with child abuse! I have done a compltete investigation on Chris Burkhart and His background if checked only shows He is an twisted abusive deranged individual who needs to be incarcerated.
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