Report: #1070861

Complaint Review: newspaper archives

  • Submitted: Mon, July 29, 2013
  • Updated: Mon, July 29, 2013
  • Reported By: lkharter — ANCHORAGE Alaska
  • newspaper archives
    855 Wright Bros. Blvd. #2A
    Cedar Rapids, Iowa

newspaper archives LYING IGNORANT IOWANS These people are LYING about their customer service being 24 hrs.per day. 855 Wright Bros. Blvd. #2A Cedar Rapids, IA 52404 Iowa

Show customers why they should trust your business over your competitors...

These people Claim to have customer service 24 hrs. per day (closed Sat. and Sun.) I wanted to CANCEL my subscription (their search engine on their data is weak, and it makes their resources inaccessible) There are other, better resources for old newspapers.. these people will be out of business in 5 years, I promise you. The technology is simply by passing them. 

But all I wanted to do was CANCEL. So I filled out an email.. only after I spent HOURS on the phone trying to reach their "24 hrs" customer service.  First the machine tells you to hold on... then, later, that they're receiving an unusally high volumn of calls.. 

Oh, really???  At 1:00 AM Central Time, in IA, where you're located????  Then, it tells you the wait time is "more than 10 mins.", then, after several more minutes on hold..... it says "Leave a message...." I"m going to leave a message, alright. I'm going to post this on every genealogy forum I can find. These people have NON EXISTENT customer service. DO NOT SUBSCRIBE TO THIS SERVICE.




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