• Report: #432897
Complaint Review:

Newsub Magazine Services - Synapse Group, Inc.

  • Submitted: Tue, March 10, 2009
  • Updated: Mon, September 21, 2009

  • Reported By:las vegas Nevada
Newsub Magazine Services - Synapse Group, Inc.
225 High Ridge Road Stamford, Connecticut U.S.A.

Newsub Magazine Services - Synapse Group, Inc. Credit Card Fraud, Mail Fraud, Unauthorized use of my credit card information Stamford Connecticut *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

* : Call their help line listed 1-877-210-0582

* : How to cancel

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I was billed for magazines that i did not subscribe to. I made every attempt to cancel but I am "unable to". This company somehow has found loopholes in the system and is committing fraud to bilk people out of the money by using their credit card information and it cannot seem to be stopped. They act as a third party purchasing subscriptions for you through legitimate magazine company's. You however, cannot cancel because "you" didn't subscribe Newsub Magazine Serviced subscribed for you and only they can cancel your order. How is this possible? As consumers do we not have control over our own credit card accounts and who is authorized to use this information? This company is criminal and will be exposed and stopped.

Look how many complaints this company has and wonder, what does it take to stop this rip off?

Their info. if you need it,

http://www.synapsegroupinc.comSynapse Group, Inc.
225 High Ridge Road
East Building
Stamford, CT 06905

Main Number: (203) 595-8255 877-813-0320

las vegas, Nevada

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder
Author of www.ripoffrevenge.com

Rip-off Report
PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 03/10/2009 11:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/newsub-magazine-services-synapse-group-inc/stamford-connecticut-06905/newsub-magazine-services-synapse-group-inc-credit-card-fraud-mail-fraud-unauthorized-432897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Call their help line listed 1-877-210-0582

AUTHOR: Jeff - (USA)

Although this line is a big pain to deal with and you don't get an actual person like it sais, it seemed to have worked.  I had received free issues of 3 magazines from this company from buying a product online.  It was such a pain to cancel, and I should have know the offer was too good to be true.  I have yet to see what I've been charged yet to know if it has completely worked, but have cancelled all my magazines before my trial period ended.
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How to cancel

AUTHOR: xx87ashleyxx@hotmail.com - (U.S.A.)

When you contact the publisher of the magazine that is being delivered to you and they inform you that the subscription was paid for by "New Sub Services" on your behalf that simply means that you must contact that particular company in order to fully cancel the subscription. When there is a 3rd party involved- like Synapse- the only part that the publisher is responsible for is delivering the magazine. Anything else in regards to your subscriptions (ie change address, fulfillment issue, billing, etc.) you must contact us to get those issues resolved. Most publishers- not all- but most publishers know enough to then refer the customer to us and advise them to call us with the issue at hand. Also, for future reference if you ever need to speak to a customer representative as soon as you hear the automated system start talking- hit zero twice and you will be routed right to a live agent. I will agree that our IVR system could certainly use some improvements and we are working on that in order to better assist our customers.

In no way is our company charging you for a subscription, telling you that you can't cancel and then keeping the money. With our company you are never obligated at anytime to continue. You can call to cancel anytime you'd like and will always receive a refund for any unmailed issues and in special circumstances a full refund despite issues that have been delivered.

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