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Report: #1183657

Complaint Review: next day auto - Internet

  • Submitted:
  • Updated:
  • Reported By: Jerry — Windsor Massachusetts
  • Author Confirmed What's this?
  • Why?
  • next day auto Internet USA

next day auto refuse refund on returned part San Clemente California

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6/30/2014 I ordered a part secondary air check valve for a 2004BMW I also ordered a gasket for same part. received the part in a couple days. the part they sent me was not correct. I called they were not helpful, wanted to send me the same part again. I asked to send the part back. they sent me an authorization and Emailed me a shipping label. I returned the part. I requested that they waive the restocking fee as the error was theirs. I have been E mailing them through their customer service support page on their website. kept checking my account online. they removed the check valve from my orders, so I assumed they were processing my credit. I never received a credit. I contacted them several more times, no response. finally I called and actually reached someone, they claim I only returned the gasket, the $3.89 part, not the checkvalve that was $104.89. This info is incorrect, I never returned the gasket. I called Next Day Auto again and was told again that they researched it and they closed the account, they would not issue a credit. It has been over 3 months now and I cannot get someone at the company to return a call and talk to me.

This report was posted on Ripoff Report on 10/18/2014 01:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/next-day-auto/internet/next-day-auto-refuse-refund-on-returned-part-san-clemente-california-1183657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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