Nextel - Sprint Customer Service What Customer Service? London Kentucky

I had a Nextel phone for several years. When they merged with Sprint my service went to **** in a hand basket. I never had full signal, I was constantly dropping calls, and my voice mails wouldn't come through for days. I called CS and they told me that my phone was out of date (i830). I needed to upgrade my phone, that would fix my problem. So they extended my contract which was almost up - sent 3 new phones (because we had 3 lines with them) and charged me 80 per phone which was a "deal".

2 months later I was back on the phone with the CS department - seems that I didn't need the new phones that they sent me - what I needed was the hybrid phone and service plan - 2 months later - back on the phone with CS changing back to the old new phone - (are you getting confused yet?) because the hybrid phone that was the "answer" to all my problems - they said before they sent it to me that it worked on both the Sprint and Nextel networks - actually it works on "PART" of the Sprint and "Part" of the Nextel networks - it's coverage area is much smaller not to mention the phone was a P.O.S. you couldn't hear anything from it and it was a huge down grade that I paid another 50 each for.

Again on the phone with CS complaining about the service which he informs me that I am still in contract with for another 22 months because we switched phones. I asked him since we are under contract that I am to pay for services provided by Sprint/Nextel for the next 2 years what are they under contract to do for me? He said that the contract states that they are to give me service - not good service.

My advice to you - pay out of the contract - it is less of a headache in the end!

In Iraq of course.

I blame bush durning the Clinton Administration corporate fraud was at an all time low.

Bush cause us Texans to have a shortfall with our idiot Gov Rick 'Holy Roller' Perry

What you need to do us use another phone line to call them and ask directly for a manager. type a different phone number in the automated system make it off by a couple of digits.

If you are nearby a lot of payphones you can use them because of two things when you dial *2, sprint automatically knows it is your number because of the GPS and the E911 technology and the fact your location settings on your phone are enabled.

Second, when a toll-free or 900 prefix is called your number is AUTOMATICALLY INDENTIFED even if you use caller-id blocking. They have ANI (automatic number identifaction) a service simular to caller id but used for billing from the Resporgs to the customer that technology is the same used at emergency call centers without the Customer Name and Address information.

Try that it will be interesting to see how this works.

In Iraq of course.

I blame bush durning the Clinton Administration corporate fraud was at an all time low.

Bush cause us Texans to have a shortfall with our idiot Gov Rick 'Holy Roller' Perry

What you need to do us use another phone line to call them and ask directly for a manager. type a different phone number in the automated system make it off by a couple of digits.

If you are nearby a lot of payphones you can use them because of two things when you dial *2, sprint automatically knows it is your number because of the GPS and the E911 technology and the fact your location settings on your phone are enabled.

Second, when a toll-free or 900 prefix is called your number is AUTOMATICALLY INDENTIFED even if you use caller-id blocking. They have ANI (automatic number identifaction) a service simular to caller id but used for billing from the Resporgs to the customer that technology is the same used at emergency call centers without the Customer Name and Address information.

Try that it will be interesting to see how this works.

In Iraq of course.

I blame bush durning the Clinton Administration corporate fraud was at an all time low.

Bush cause us Texans to have a shortfall with our idiot Gov Rick 'Holy Roller' Perry

What you need to do us use another phone line to call them and ask directly for a manager. type a different phone number in the automated system make it off by a couple of digits.

If you are nearby a lot of payphones you can use them because of two things when you dial *2, sprint automatically knows it is your number because of the GPS and the E911 technology and the fact your location settings on your phone are enabled.

Second, when a toll-free or 900 prefix is called your number is AUTOMATICALLY INDENTIFED even if you use caller-id blocking. They have ANI (automatic number identifaction) a service simular to caller id but used for billing from the Resporgs to the customer that technology is the same used at emergency call centers without the Customer Name and Address information.

Try that it will be interesting to see how this works.

In Iraq of course.

I blame bush durning the Clinton Administration corporate fraud was at an all time low.

Bush cause us Texans to have a shortfall with our idiot Gov Rick 'Holy Roller' Perry

What you need to do us use another phone line to call them and ask directly for a manager. type a different phone number in the automated system make it off by a couple of digits.

If you are nearby a lot of payphones you can use them because of two things when you dial *2, sprint automatically knows it is your number because of the GPS and the E911 technology and the fact your location settings on your phone are enabled.

Second, when a toll-free or 900 prefix is called your number is AUTOMATICALLY INDENTIFED even if you use caller-id blocking. They have ANI (automatic number identifaction) a service simular to caller id but used for billing from the Resporgs to the customer that technology is the same used at emergency call centers without the Customer Name and Address information.

Try that it will be interesting to see how this works.