Complaint Review: Nextel - Las Vegas Nevada
- Nextel 6880 Bermuda Rd. Suite 100 Las Vegas, Nevada U.S.A.
- Phone: 888-566-6111
- Web:
- Category: Cellular Phone Companies
Nextel early termination fee on required contract extension after rate plan change UNFAIR DECEPTIVE RIPOFF Las Vegas Nevada
*Consumer Suggestion: HOW TO FILE A COMPLAINT AGAINST NEXTHELL AND GETS RESULTS
*Consumer Suggestion: Perhaps Better Customer Service Training?
*UPDATE Employee: from the beginning your original contract that if you make a change then you are renewed
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In October 2004 I called Nextel customer service to inquire about when my service contract was to expire. I was informed that it had just expired the previous month and was asked why I was asking. I said I was planning to change to another company with a better plan. The service rep then asked me to review the plan offerings that Nextel had in an attempt to retain my account. She got me to agree on another plan that would save me money so instead of terminating service I switched plans.
Sometime during the conversation, I agreed to a 1 yr contract extension. 4 months later, I realized that the new plan was saving me nothing and I ported my number to another carrier. So, now I get a bill from Nextel for a $200 early termination fee. My complaint is that a termination fee is fair if it covers Nextel in the event they provide equipment at a low cost or for free and then a subscriber drops their service. I can understand that kind of fee. But in this case, all they did was change a rate plan AFTER the original contract was expired. No equipment exposure on their part. The termination fee was PURE profit.
I called them and explained my reasoning and even offered to pay a reduced pro-rated fee (I went 4 months into a 12 month contract before canceling it) they refused to negotiate and said I will pay because the verbal (and recorded) contract was iron-clad and binding and they would resort to a collection agency if I did not pay. I will pay, as I value my credit rating but I am also posting this message to ANYONE who agrees to a contract, not only with Nextel but any other cell-phone company. BEWARE the service contract early termination fee, it's their cash cow and they milk it whenever they get the opportunity. It's unfair, and if there are any contract lawyers out there who care to challenge it in a class action lawsuit, please contact me, I would gladly be a party to that lawsuit.
Carl
Williamsville, New York
U.S.A.
This report was posted on Ripoff Report on 03/04/2005 04:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nextel/las-vegas-nevada-89119/nextel-early-termination-fee-on-required-contract-extension-after-rate-plan-change-unfair-133799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Suggestion
HOW TO FILE A COMPLAINT AGAINST NEXTHELL AND GETS RESULTS
AUTHOR: Scott - (U.S.A.)
SUBMITTED: Monday, June 20, 2005
HOW TO FILE A COMPLAINT AGAINST NEXTEL AND GETS RESULTS
For maximum effectiveness, you must prepare a complaint consiting of names, dates, times, invoices, and even have your friends read it over before thinking of mailing it.
Then you must mail your complaint to every address and/or link below for maximum results against this very arrogant company.
Nextel is regulated and terriffied by the :
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554
(FCC) FEDERAL COMMUNICATIONS COMMISSION
www.fcc.gov/cgb/complaints.html
Then your are to mail an exact copy to the Attorney General IN YOUR STATE along with the District Attorney Consumer Protection Division Office. Addresses are avialable for the entire U.S. below:
www.eatoncounty.org/prosecutor/proslist.htm
Since the Main NEXTHELL Corporation is located in Virginia, you are to sent your complaint to thethe Attorney General of Virginia and D.A.'s office.
Office of the Attorney General
C/o Public Inquiry Unit/Intake
900 East Main Street
Richmond, VA 23219
Nextel-Sprint_Boost Mobile all advertise on the Internet and are subject to Federal Enforcement Action for False & Misleading Advertising, Fraud, etc. Even if you do not think this applies you may be incorrect, so it would be wise to send/file your complaint at the following weblinks below:
(FTC) Federal Trade Commission
www.ftc.gov/
(IFCC) Internet Fraud Complaint Center
www.ifccfbi.gov/
Then you are to send your complaint to the link below:
(BBB) Better Business Bureau
www.BBB.org/
And if you feel any of the following Agenccies are applicable, even sending annonymous letter, SO BE IT.
(EEOC) Equal Employment Opportunity Commission
www.eeoc.gov/
AS FOR THE FRUIT-CAKE NEXTHELL EMPLOYEE GIVING SUGGESTIONS AND COMMENTS ON EVERY POST.
NOBODY CARES WHAT YOU REALLY HAVE TO SAY AS THESE PEOPLE ARE LOOKING FOR SOME MEANS OF RESTITUTION.
#2 Consumer Suggestion
Perhaps Better Customer Service Training?
AUTHOR: S.n. - (U.S.A.)
SUBMITTED: Sunday, June 19, 2005
Every time I have changed a plan on my Nextel phone, the customer service rep has always advised me that changing the plan will extend my contract. He/she then tells me how long the contract will be extended and asks me if that is all right. Maybe some of the customer service reps don't have the same training as the ones I have been lucky enough to get.
#1 UPDATE Employee
from the beginning your original contract that if you make a change then you are renewed
AUTHOR: Lucas - (U.S.A.)
SUBMITTED: Saturday, June 18, 2005
honestly, its not something you have to re-agree to verbaly or written... its in your original contract that if you make a change then you are renewed.... that is with any wireless provider.... The early termination fee is not all profit. when you cancel your service you have an IMSI (part of your cellular service) that goes into aging. aging is a period mandated by the FCC as a "cooling off period" so we cant give your service to another customer the next day... this aging period, depending on the region, is usualy 3 months... The average rate plan at nextel is 70 ... so 70.00 x 3 months is 210.00 cost incurred becuase you decided to port.... its not PURE profit, but rather, cost recovery .....
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