Well... I don't where to start from. I have had Nextel for more than 2 years. I moved from Oklahoma to California in January of this year. I called Nextel and told them to change my address to my new address. But they never changed it. I knew my average bill so I was paying them every month by calling or online.
Then, I changed my plan in May of this year from 149.99 unlimited to 99.99 unlimited. and I also made the request again for not getting my monthly statement. When I called the customer service for the change of plan, I asked him what I am going to get in plan? In other words what will be covered, He explained me everything thing will be same like the plan I had before. I knew that something is not right so I called them again after couple day to make sure about the plan. I asked the rep if there is any charge for long distance or anything but response was NO. She told me that it's the unlimited plan.
So, everything was going okay until today August 18 2004, when my phone got disconnected I called them and asked what happened why my phone got disconnected ? The answer was "Over due bill of $1600 some dollars" I was like shocked. I was then transferred to customer service they told me that it is because the LONG DISTANCE I didn't have on plan. So told them what happened and they give me credit for $700 some dollars.
Now the problem is I still owe then $950 for the LONG DISTANCE because they can't go back more than 90 days. I told them that I never got any of statement after January of 2004 even after making couple of requests they didn't change my address, but I was paying average bill on the phone or online, If I would have getting the statement then I could have called them earlier since I was not getting any statement there is no way for me to know what is going with my phone bill, Until today when my phone got disconnected and I called them and found out about the $ 1600.
I talked to Supervisor over there but no help. I don't want to pay for the their negligence. So there anyone can tell me what I should I do. I would appreciate your help.