Report: #996806

Complaint Review:

  • Submitted: Mon, January 14, 2013
  • Updated: Mon, July 28, 2014
  • Reported By: B-Jones — New York United States of America

    United States of America Derek Capo Horrible Service Never use them, Internet

*General Comment: Exactly same experience here

*REBUTTAL Owner of company: This

Show customers why they should trust your business over your competitors...

Absolutely the worst Service and trips in the Market

Do not USE this Service.

I repeat DO NOT USE.

The tutoring program as administered by the Next Step China organization was a complete waste of time for her. What was disturbing about the program was that she repeatedly brought up concerns about her progress and rather than recognizing her concerns and working with her to address them, they just assured her that she was doing fine. 

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This report was posted on Ripoff Report on 01/14/2013 04:03 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 General Comment

Exactly same experience here

AUTHOR: Coppell TV Repair LLC - ()

I found this complaint while searching for "3213279428", a phone from an email we received under what appears to be the exact same scenario as the one described here.

First we received a fairly unfair (and quite likely made-up) review at the site, then, on the next day, we received the following via email:

Name: Brooke Hoffmanko


Phone: 3213279428


Hello, Copell tv repair
We want to inform you that we found a Complaint about your company in the first pages of Google search results. We monitor complaint sites and email our contact list when we see online complaints ranking high on Google.
This is the link to the report:

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Postings whether true or false will affect how new prospective clients view your business. The postings impact the dollars you spend to promote your practice on the internet.

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In all fairness we have never used the services of the above individual or company, so we can't comment on their quality or lack of thereof.

The way they introduced themselves, though, as well as the similarity and the clearly open beneficial connection between what appear to be fabricated reports and their line of business absolutely exclude the possibility of them winning us for customers.

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#2 REBUTTAL Owner of company


AUTHOR: NSC-CEO - (United States of America)

The person who originally submitted this report is not even a real customer.  We have never had a customer with the last name JONES from the hundreds of customers we have served over the years.  We would like to ask that this person provide the invoice of the program that they did with us to prove they were in fact a customer of Next Step China. Also, we find it to be a coincidence that when this first appeared on this website we got an e-mail from a company for services to remove the "bad review to restore our reputation" for a fee.  Here is the e-mail we received RIGHT AFTER THE REPORT WAS SUBMITTED TO RIPOFFREPORT.COM!  I suspect the company wrote this to get us to use their service, I don't know just guessing here. 

Sent January 15th 2013 
Name: Mary Higgins
Email: marryhiggins85(at)
Country: United States
City: Alva
Telephone: 3213279428
Program: Spring Programs
Arrival Date:
How did you find us?: Google
Message: Hi,
Your company has a Ripoff Report in the first pages of Google search results and it might affect your are your reputation. This is the link to that report: (obviously this page)
People dont ask for character references anymore, they ask Google. And what Google shows people accurate or not is your reputation.
Bad search results can be a real problem.
Unfavorable search results influence how recruiters, insurance companies, loan officers, potential clients and business partners, and even romantic interests view you.
Why reputation matters
Misleading, inaccurate or negative links in your search results adversely affect the impression you make when people Google you and can materially impact you or your business.
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Phone: (321) 327-9428
Remote Address:
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