Report: #1165830

Complaint Review: NG&G Service Facilities International

  • Submitted: Tue, July 29, 2014
  • Updated: Tue, July 29, 2014
  • Reported By: Opinion and Fact — Shreveport Louisiana
  • NG&G Service Facilities International


NG&G Service Facilities International Handyman Hire with no intent to pay Rhode Island Nationwide

*General Comment: NG&G work order service person.

*UPDATE Employee: Call For Help

Show customers why they should trust your business over your competitors...

I was contacted via phone by NG&G Facility Services International.

They needed my handyman services to do work at a local retail store.

I was told that I did not have to fill out a vendor packet to do the 

work at the store, only a W-9 .  They then sent me the work orders 

the job discussed, and then many other work orders for my area.

However, they did not send me any Vendor Packet or even a W-9 

form to fill out.  It was only after I withdrew did they bother to send

a Vendor's packet and W-9 form a week after numerous request 

made by myself.  

The scam is simply this, if I would have completed 

all the work orders without filling out a complete vendor's packet, I 


It would have been my own fault for being to naive and to gung h*o to 

get work as many other handymen are looking for work. 

   The fact is that NG&G flooded me with work orders hoping that I would complete them and then they would have requested a vendors packet that I would have most likely been told that I was supposed to fill out the vendor packet before doing the work. The work orders even stated that NG&G must be paid first before any handyman gets paid for work performed. 

  The fact that I had to ask for the vendor's packet and the w-9 and that they claimed to have already sent them to me three times. (Which never happened) Shows me that they thought they were dealing with someone that did not know the rules of engagement. 

All I can say is make sure you get a vendor's packet and w-9 and they approve your packet before you do any work for them. Any other way and you will end up working for free and we all know you don't want that. Hope this helps someone avoid frustration. 

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#1 General Comment

NG&G work order service person.

AUTHOR: Alanj - (U.S.A.)

I have done Locksmith and other repair work for NG&G for over 3 years and have had one issue with the company about payment.  They take a considerable length of time to pay, but I have always been paid.  They are very easy to get along with when doing the work orders and I have only met very polite cooperative employees of NG&G.

In fact, I and they overlooked a job work order that I have completed for them, but when, three months later, they noticed it on a work order review, they contacted me, called my attention to it and paid me. There was never any arguing about the amount or the time involved, only follow instructions to report in and all went well.

I am not indicating that I don't believe some may have had problems, but with those I dealt with from the company there was only smooth business operations.

I guess it is who one deals with in the company.


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#2 UPDATE Employee

Call For Help

AUTHOR: Jake Bessette - ()

Dear Handyman,


I’m sorry for any troubles you’ve experienced while working with NG&G. Unfortunately without more information (Company Name, WO#) I am unable to search the details of your account. If you could please call Jake Bessette, 800-556-6484 x. 3213 I would be more than happy to help you.


NG&G currently services over 500 customers fulfilling approximately 175,000 service and repair requests annually. The work requests are delivered locally but managed nationally and involve both emergency, routine maintenance, and project or program requests. For the past 30 years, NG&G has built a vast network of over 60,000 professional service personnel and suppliers providing service in all 50 states, Puerto Rico, Virgin Islands, Canada and international markets throughout the world. NG&G ensures great experiences for both the customer and vendors and we look forward to speaking with you and resolving any concerns you have.



Jake Bessette

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