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Report: #1280890

Complaint Review: NGOA - Internet

  • Submitted:
  • Updated:
  • Reported By: Clyde — Baxley Georgia USA
  • Author Confirmed What's this?
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  • NGOA Internet USA

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Was charged for a light that I have not received as of yet .. Recieved an email confirmation and that is the last I've heard from them .. Bought this through a company called Survival Life, they send out emails all the time .. Contacted them and they tell me they can't find any record of my order .. So are they letting fraudulent people to operate under there website, Or are they a ripoff too !! Will be contacting my credit card company to see what I can do on my end .. Good lesson learned I guess

This report was posted on Ripoff Report on 01/19/2016 02:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ngoa/internet/ngoa-my-experience-was-the-same-as-all-the-rest-of-the-complaints-internet-1280890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 UPDATE Employee

Lumitact Customer Service Responce

AUTHOR: University of Guns - (USA)

POSTED: Wednesday, November 09, 2016

Hello,

 

I apologize for the delayed response and that you did not receive your order. Please provide the full name and the email address that was used on the order so I can ship you out your order. Again I apologize for the delay.

 

Thank you,

Johnny - Customer Service Support Specialist @ Lumitact 

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#3 UPDATE Employee

Our company's name is Lumitact not Survival Life

AUTHOR: University of Guns - (USA)

POSTED: Tuesday, November 08, 2016

Hello,

I apologize that you did not receive your flashlight, but our company's name is Lumitact not Survival Life. Please contact Survival life to get this matter resolved. 

 

Please let me know if you have any questions.

 

Thank you,

Niki- Customer Service Support Specialist Supervisor @ Lumitact 

 

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#2 Author of original report

You Are The One ...

AUTHOR: - ()

POSTED: Thursday, February 25, 2016

 You are the people whom I had the problem with .. NGOA is the one that charged my credit card .. I have since received my flashlight that I ordered, several weeks after it was promised to be delivered, and only after I got my credit card company involved .. They have since recharged my credit card after I had the charges reversed .. I will never order from this company again, and anyone reading or seeing this, I would advise you to take heed and be very careful when you see their adds pop up .. Thank You: Very Concerned Consumer

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#1 UPDATE Employee

Update

AUTHOR: Lumitact - (USA)

POSTED: Thursday, February 25, 2016

Hello,

 

Our company is the NGOA or Lumitact depending if your buying Flashlights or our targets. We are not Survival Life they are a separate company. Occasionally our ads pop up on the Survival Life site due to selling similar items. You will need to contact Survival Life to resolve your issue.

 

Thank you

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