NIC Law Enforcement Supply www.nles.com/ defective poorly made products customer service will not fix mistakes on their part, will not respond to complaints files with BBB Algodones New Mexico

I'm a Detective in New York City, they have great service, and fast shipping. I've never had a problem with my personalized badges they've for me through Smith & Warren, and I've never had a problem with them making my Detective PVC Cards. They have great products.

Further more, I even went so far as to contact the better business bureau [ BBB]

they even refused to fix this problem after contacted by them.

This is the first time they have offered to fix the problem, but it is too little too late.

I would rather let the report stand then allow them to fix it a year later and have it closed out.

they should of fixed it when it was time too.

If you want real Id cards, go to ID creator, they fix mistakes and make cards the way you want the first time with out a hassle.'

I refuse to do business with company's that decide to bust my chops, they did not want to fix this problem the first time, and so now we are done.

I did how ever keep that id card as a example of a bad joke id card to show to people of why it is they should not do business with a company that makes substandard products.

the fact is the customer service  manager had a bad attitude and refused to fix a mistake.

I am not going to cover her a*s, she should of fixed the problem not made excuses.

No person who acts like that has any business working for a business as a customer service manager.

If I was her boss I would of given her a mop and directed to her new job in the break room or she could quit.

same option I would of given to a male.

You want to be held to the same standards as other company's ? fine, you did not do the job, you screwed up the job, you refused to fix the job, your fired.

Who ever's job's you screw up in the future, they will not be mine.

Thanks for NOT helping and have a sparkling day !

The manager made my ID cards personially, she refused to fix them, even though my order form shows ' blond hair , blue eyes' and on the id it says ' blond eyes, blue hair '

she refused to fix this mistake and the company did not care.

my bank refunded the money I paid.

This company has been bought out by people who do not care about the quality of service they provide.

If this company cared they would of fixed the problem not made a excuse.

My complaint stands.

This was not even a good try.

so even their rebutal fials.

for shame !

This is a follow up to the aformentioned post.  This order was processesed in accordance with our standard processing procedures. Yes, this customer contacted us regarding the mistake on the ID card, and we did offer to remake the card and fix the mistake.  We have been in business for 25 years, and this is the second or third complaint ever that has been filed with any group or reporting agency.  

We did offer to replace the ID card, as it was ordered, (with corrections), but the customer wanted us to add a paragraph to the back of card.  That would have changed the layout and would have turned the card into a custom built product that was significantly more expensive than the card he ordered.  We declined to remake the card with the additional custom wording the customer wanted and he was unhappy with this.  Once again, we did offer to remake the card as it had been origninally ordered.  The customer to this date has not asked us to remake the card as it was ordered, nor has he requested his money back, or charged back the order on his credit card.  

The offer to remake his card as he ordered it still stands.  If he wants us to fix the card mistake, we will gladly do so, but we will only remake the card as he ordered it  If he wants to make changes to the card, then that would incurre additonal charges for the time to make the requested changes.  

Regards,

NIC Law Enforcement Supply.