Complaint Review: Nice Electronics - Brooklyn New York
- Nice Electronics 3126 Avenue U, Suite B, Brooklyn, New York U.S.A.
- Phone: 800-542-6040
- Web:
- Category: Audio & Electronic Retail Stores
Nice Electronics ripoff, ship defective product, refuse warranty on defectice items, overcharge Brooklyn New York
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I purchased a Samsung 42" plasma TV from this company. When it arrived, it did not work properly, so I called Samsung; they advised that the TV was defective and had to be returned to the dealer for replacement, as it was only 1 day old.
I contacted Nice Electronics who refuse to be of ANY help, and WILL NOT exchange the TV. They say that they have a NON-RETURN policy on televisions, even though they shipped me a defective item (for $2300).
I told them that Samsung insisted the TV be replaced, and they tell me to inform Samsung about their company's non-return policy on TV's.
Everytime I call, I get transferred, and then disconnected.
I am stuck with an expensive TV that is defective, and this company will not replace it. They are extremely rude.
They pressured me to buy many extras such as a surge protector; otherwise the manufacturer's warranty would be voided. They charged me $199 for a surge protector that 8 other companies charge $24.99 for. When I cancelled the order for the surge protector, the would only give me $115 back - even though the item had not shipped yet.
They promised to refund the amount of price drop before the item shipped; this never happened, never received $299 for returned wall mount (costs $89 everywhere else), or $399 for cancelled extended warranty.
I finally had to dispute the charges with AMEX.
Carl
Margate, Florida
U.S.A.
This report was posted on Ripoff Report on 09/17/2005 06:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nice-electronics/brooklyn-new-york-11229/nice-electronics-ripoff-ship-defective-product-refuse-warranty-on-defectice-items-overc-157455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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