Complaint Review: Nicecycle - Select State/Province
- Nicecycle Select State/Province USA
- Phone: (888) 497-4774
- Web: http://www.nicecycle.com
- Category: Motorcycles
Nicecycle.com Rip off, knock off, fake, poor quality, scam, false advertising, no ethics Online Only
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I purchased a set of pre-painted motorcycle fairings from this online retailer. I emailed them after recieving a part that was nowhere near what was described on their site. The parts arrived not painted as described. The paint was horrible cheap quality. The paint had leak marks and bubles all over. Tape lines all over the paint job. Scratches under the clear coat layer. The paint job was not even close to as described and pictured on thsite. The part was advertised as OEM fit like factory. When test fitting the fairing it didn't even fit the bike at the OEM mount points.
I contacted the retailer stating my dispute and eventually requesting a refund. The retailer pointed out a clause in their FAQ:
Single/Individual Piece Orders or Partial Kit Orders
All single part, individual piece or partial kit orders are made at the time of purchase. Single parts or partial kits are designed to compliment NiceCycle Fairings and are not guaranteed to match up color wise, or design wise with OEM fairings, or fairings of any other type besides fairings purchased directly from NiceCycle. All single part, individual piece or partial kit orders are non-returnable or refundable, this includes unpainted fairing pieces as well. When ordering single parts or pieces of fairing kits; we strongly recommend referencing the original order number from your full fairing kit purchase with us.
The retailer refused my return stating "ll single part, individual piece or partial kit orders are non-returnable or refundable, this includes unpainted fairing pieces as well." Their site for the part also had a clearly pictured logo that stated 100% satisfaction gurantee. When I pointed this out the retailer stopped responding to my messages.
Upon opening a claim with my credit card company the retailer contacted me again stating that I would need to return the parts for a refund. I resonded back immediately asking where to ship it back and for them to provide the return shipping label. I never heard back from the retailer again but they did activily try to stop the claim with my credit card company stating that I did not return the product for a refund.
The retailer, Kyle at Nicecycle.com is who I dealt with regarding this issue. The company looks to be an American company but there is no way to reach this company other than a number that doesn't get through. The email address is the only way I got a response and even that it's selective and they can stop communicating with you easily. The box which arrived was also from some Chinese address.
Be warned do not do business with these scam artists that are ripping off innocent people.
This report was posted on Ripoff Report on 12/26/2013 07:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nicecycle/select-stateprovince/nicecyclecom-rip-off-knock-off-fake-poor-quality-scam-false-advertising-no-ethics-1110716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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