Report: #348386

Complaint Review: Nightingale - Conant

  • Submitted: Mon, July 07, 2008
  • Updated: Mon, July 07, 2008
  • Reported By: West Chester Pennsylvania
  • Nightingale - Conant
    6245 W. Howard Avenue
    Niles, Illinois


Show customers why they should trust your business over your competitors...

When I called to inquire about some information several months ago, I was talked into signing up for coaching. I was hesitant as I am in commission sales and my income is frequently not steady. I explained this to the man on the phone. And I thought the cost of $289.50/month was more than I could do. He assured me that I could try it and if it became too much I could cancel it.

After paying through March, I could no longer afford it and contacted their representative at his direct extension. He asked how long I needed to put a hold on the coaching. I told him I wasn't sure because I had other bills I had to take care of. Then he said they would wait until the 12th of April. I asked him to call me before charging my account again. He did not. The March charge was reversed. But after that, charges to my credit card resumed. I went ahead with another month of coaching, through April.

On May 13th I called the company again and talked to the same representative and explained that I could no longer continue. He said he would see what he could do about getting credit for my account. Credit was not forthcoming.

One June 12th I noted that another charge of $289.50 was charged to my credit card and that put me over my credit limit. I freaked out. I called the credit card company to file a dispute. Now they had billed me 2 additional months that I requested be discontinued. The credit card company cancelled the card they were using and gave me a new #. But I can't use that card because the charge is still in dispute.

I left several messages for the representative. When I did get him on the phone he assured me that I would get credit and he would talk to his accounting department. I explained that they really screwed up my account because now I could not use the card because of the dispute pending resolution.

Today, July 7th I finally got a call from their 'manager', Julie. She said not only would I not get crredit but I still owed them over $500!! I explained that the reason I had to cancel the service was because I didn't have the income to support it. She was totally unsympathetic and said they would put me in collection for the balance.

Now she claimed that they had a different way of calculating the balance owed and that the materials they sent me along with the coaching sessions at the rate of $170/each were being charged to me. I told her this was never explained to me. She basically did not care and said if I didn't pay them it would go to collection. I told her go ahead. There is nothing I can do inasmuch as I don't have the money to pay that. But also I am upset because I was told I would get credit for both May and June, since that is when I attempted to cancel the service. I told her I thought they were a high pressure, dishonest organization.

Now I am out $579 and being threatened with collection! I think this organization is a bunch of thieves and liars and they know just what to say to prey on people to part you with your money.

West Chester, Pennsylvania
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This report was posted on Ripoff Report on 07/07/2008 03:27 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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