Report: #1042629

Complaint Review: Nitro Focus NO3

  • Submitted: Thu, April 11, 2013
  • Updated: Thu, April 11, 2013
  • Reported By: truth123 — Iowa
  • Nitro Focus NO3

    United States of America

Show customers why they should trust your business over your competitors...

I fell for this scam by reading an article on a FAKE! Men's Health website:

Clicking any of the links on the site sends you to another fake website, Women's Health.

This is a typical "Auto-Ship Scam" where you sign up for the free trial and enter in your credit card number.  In the Terms and conditions, it states that after your free trial period (the bottle is not free, you get to use the bottle for free for 14 days) you will be charged the full $99.87 cost of the product, unless you cancel your order and return the unused product.

Here are the terms and conditions of the product

In the sample bottle section you will find:

"To avoid being charged for your 30 day monthly supply, you must cancel your enrollment before your sample bottle period is over. You may cancel your enrollment by calling 800-494-5551 Monday thru Friday 9am-5pm Eastern Standard Time or contact our support department at"

Do that and you should be fine, you just lose what you paid for the free sample and the shipping back to the company.

They got me good!! Don't let them get you too!! 
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This report was posted on Ripoff Report on 04/11/2013 08:32 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

ohv please

AUTHOR: cbake75 - ()

It sounds like you wanted something for nothing. if you would have read the fine print you would know what this was about. if you want to complete this program you need to go a little farther then the ten day trial. Paying for the program is the only way to complete it. You sir are weak and should quit whining like a little girl.

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#2 General Comment

Check out this Ripoff report too

AUTHOR: steve - ()

Check out this rip off report for "Elevate GF", another negative option, "risk free trial" marketer: 


They don't even bother to change their wording from product to product except for the name & address!!!

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#3 Consumer Comment

Got Me too

AUTHOR: Frank - ()

 I had also ordered this after seeing the fake Mens Health ad but felt it to good to be true to late. I searched for more info and found this page and 18 minutes after I got the order confirmation on July 19th I emailed them to cancel. On July 30th I get a shipment notification that they have shipped the sample product and billed me me for $105.95 not the trial price of $3.97 When speaking to customer service they gladly cancelled any further order and gave me an RMA to send back the bottle (at my cost).

August 14th I receive yet another bottle in the mail and when calling customer service to complain they tell me that they do not know why I received another bottle but inquire if I had sent the other on back yet, after giving them the tracking info and that they received it on August 9th she was more than happy to issue my refund minus the 35% restocking fee. (10 days after they got it I still had no refund)

When I inquired as to why I was even shipped one out in the first place as I had canceled the order within a few minutes of placing it via email I was told I could not cancel via email. I pointed out it was in their TOS that I could and got the answer that according to their TOS they are not responsible for lost data packets sent via email. After having them read the TOS with me on the phone there was no such clause.

I asked to speak to a manager and was told I would probably get the same answers form them and that they were in a meeting, I asked again and was put on hold for a bout 3 minutes and and when customer service returned told me that the manager said since I accepted the refund already there was nothing I could do and was denied any attempt to talk with the manager directly.

Biggest scam I have ever fallen for, hopefully you are reading this before you order yours.


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#4 Consumer Comment

The company policy...

AUTHOR: wraithme66 - ()



ATTENTION: This is a legal agreement (the "Agreement") between You, the individual, company or organization ("you," "your," or "Customer") and NitroFocusNO3® ("we," "our", "Company" or "NitroFocusNO3®"). By ordering, accessing, using or purchasing NitroFocusNO3® ("Product") through this website or related websites (collectively the "Website"), you are agreeing to be bound by, and are becoming a party to, this Agreement. We may at our sole and absolute discretion change, add, modify, or delete portions of this Agreement at any time without notice. It is your sole responsibility to review this Agreement for changes prior to use of the Website or purchase of the Product.


Terms and Conditions

Please carefully read the following terms and conditions as when you purchase any of the products from our web site (NitroFocusNO3®), you agree and are bound to the following terms and conditions. Your order will not be processed unless you check the box near the terms and conditions signifying that you have read and agreed to the terms. 

This Agreement is between NitroFocusNO3® and you ("you" or "Customer") This Section sets forth the terms and conditions which apply to the use by you of the website (NitroFocusNO3®) (as defined below) and any other subscription product or service offered for sale by NitroFocusNO3® and/or its affiliates (collectively, "NitroFocusNO3®").

The right to use any product or service offered by NitroFocusNO3® is personal to you and is not transferable to any other person or entity. NitroFocusNO3® reserves the right to make changes to the website (NitroFocusNO3®), policies, and these terms at any time without notice.

Disclaimer of Warranty; Limitation of Liability 

NitroFocusNO3® neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement on the website (NitroFocusNO3®). Under no circumstances will NitroFocusNO3® be liable for any loss or damage caused by your reliance on information obtained through the content on the website (NitroFocusNO3®). It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the website (NitroFocusNO3®). Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content, including but not limited to financial, health, or lifestyle information, opinion, advice or other content.


You agree to defend, indemnify and hold harmless NitroFocusNO3®, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of the use by you of the website (NitroFocusNO3®), including claims by other users, access, products or memberships.

Legal Disclaimer

Statements made by NitroFocusNO3® have not been evaluated by the food and drug administration. The FDA does not evaluate or test herbs. These products are not intended to diagnose, treat, cure or prevent any illness or disease. Consult with your physician for diagnosis or treatment. Use herbs as per instructions and always watch for any allergic reactions.

The information presented on this site is not presented with the intention of diagnosing any disease or condition or prescribing any treatment. It is offered as information only, for use in the maintenance and promotion of good health in cooperation with a licensed medical practitioner.

In the event that any individual should use the information presented on this website without a licensed medical practitioner's approval, that individual will be diagnosing for him or herself.

No responsibility is assumed by NitroFocusNO3®, the author, publisher or distributors of this information should the information be used in place of a licensed medical practitioner's services. No guarantees of any kind are made for the performance or effectiveness of the preparations mentioned on this website. Furthermore, this information is based solely on the traditional and historic use of a given herb, or on clinical trials that are generally not recognized by any US government agency or medical organization.

This information has not been evaluated by the US Food and Drug Administration, nor has it gone through the rigorous double-blind studies required before a particular product can be deemed truly beneficial or potentially dangerous and prescribed in the treatment of any condition or disease.

Sample Bottle Offer Terms

Sample Bottle Offer is designed to display the quality and effectiveness of the NitroFocusNO3® product. This gives you the opportunity to try this remarkable program for just the cost of shipping and handling so you can come to a decision for yourself if this is the right product for you. 

Upon ordering, you agree to pay $6.95 for USPS shipping and handling for the sample bottle which you should receive in 2-3 business days as well as agree to enrollment in the Customer Preferred Program. If you are enjoying the product do nothing and in 10 days from the date you purchased you will be charged the low rate of $99.98 and shipped a full 30 day supply of the product. Approximately 30 days and every 30 days thereafter you will be sent another fresh 1 month supply of NitroFocusNO3® (1 bottle) and your credit card on file will be billed the Member's Discount rate price of just $99.98 per bottle with free shipping and handling. That is a savings of over 30% the regular price of a 1 month supply of NitroFocusNO3®.

Please remember that most customers see noticeable results after using this product consistently for at least 3 months. By being an exclusive member of our Customer Preferred Program, you will be entitled to receive special offers and promotions from us and our 3rd party partners that only our Customer Preferred Program members receive.

You are not obligated to remain in the program after you receive your Sample Bottle Offer of NitroFocusNO3® and you can cancel anytime within the 10 day period before you receive your 30 day supply bottle or anytime thereafter by contacting NitroFocusNO3® Customer Care.

To avoid being charged for your 30 day monthly supply, you must cancel your enrollment before your sample bottle period is over. You may cancel your enrollment by calling 800-494-5551 Monday thru Friday 9am-5pm Eastern Standard Time or contact our support department at  

Return Policy

You have 30 days to request a refund after you receive your order. Refunds are not given for sample bottles. Please contact Customer Care to initiate the return process. You will be refunded for each unopened unit you send back to us only. You will need to send in the unopened unit back to the address provided below. Upon receipt you will receive a refund of purchase price minus shipping and handling and a 35% restocking fee. Refused or returned packages that are sent to us without prior approval from Customer Care are not eligible for a refund.

Return Address


Returns Department 
C/O NitroFocusNO3®
807 Airport Access Road
Traverse City, MI 49686


We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. 

After the shipping department receives your return, it generally takes 7 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for the return to be posted to your account, depending on your financial institution.

Negative Option Clause


Billing Support

Please contact NitroFocusNO3® Customer Care by email or phone for any billing issues you may have.

Toll Free Customer Care: 800-494-5551
Customer Care:
Hours: M-F 9AM-5PM EST

Herbal Safety Guidelines

Before using an herb you are unfamiliar with, find out its medicinal properties. Research it thoroughly and/or consult with an appropriately qualified practitioner or expert. If you are taking prescription drugs, or have a medical condition check with an appropriately qualified practitioner before using herbs medicinally. Herbs have shown overwhelming evidence that they work. Just because a small amount works well does NOT mean that more is better. As individuals we all have different constitutions, sensitivities, allergic reactions and possible health conditions. The following are merely guidelines. They include herbs offered on our websites. This list does not help with administering information on possible interactions and contraindications with prescription medicine. This needs to be discussed with your physician.

Should I check with my doctor or healthcare provider before using a supplement?

Should I check with my doctor or healthcare provider before using a supplement?
This is a good idea, especially for certain population groups. Dietary supplements may not be risk-free under certain circumstances. If you are pregnant, nursing a baby, or have a chronic medical condition, such as, diabetes, hypertension or heart disease, be sure to consult your doctor or pharmacist before purchasing or taking any supplement. While vitamin and mineral supplements are widely used and generally considered safe, you may wish to check with your doctor or pharmacist before taking these or any other dietary supplements. If you plan to use a dietary supplement in place of drugs or in combination with any drug, tell your health care provider first. Many supplements contain active ingredients that have strong biological effects and their safety is not always assured in all users. If you have certain health conditions and take these products, you may be placing yourself at risk.

Some supplements may interact with prescription and over-the-counter medicines.

Taking a combination of supplements or using these products together with medications (whether prescription or OTC drugs) could under certain circumstances produce adverse effects. Be alert to advisories about these products, whether taken alone or in combination. For example: Coumadin (a prescription medicine), ginkgo biloba (an herbal supplement), aspirin (an OTC drug) and vitamin E (a vitamin supplement) can each thin the blood, and taking any of these products together can increase the potential for internal bleeding.

Some supplements can have unwanted effects during surgery.

It is important to fully inform your doctor about the vitamins, minerals, herbals or any other supplements you are taking, especially before elective surgery. You may be asked to stop taking these products at least 2-3 weeks ahead of the procedure to avoid potentially dangerous supplement/drug interactions -- such as changes in heart rate, blood pressure and increased bleeding - that could adversely affect the outcome of your surgery.

Notification of Changes

If we decide to change our Policy, we will post these changes on our Homepage or provide other notification of our revised Policy so our users and members are always aware of what information we collect, how we use it, and when we disclose it.



BTW... The free 10 day trial smaple is a lie too.  According to the dosage written right on the bottle, it states that the daily dosage is 2 pills.  The trial bottle has only 10 pills in it.  If anyone knows math at all... That's only 5 DAYS DOSE.  NOT 10.

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#5 Consumer Comment

I was also ripped off...

AUTHOR: wraithme66 - ()

Yeah... I also fell for the same scam.  I only noticed what happened when I recieved a full month's supply in the mail.  I checked my account, and found that in fact they charged an additional $105 as a recurring payment.  I called the phone number on my credit statement.  After waiting on hold for what seemed like an eternity, I was greeted with their customer support.  The woman was unreasonable, and treated me like I was an idiot.  All I wanted to do, was send the month supply back, and be fully refunded like their disclaimer stated.  The customer service or rather (Customer Rape) specialist told me that it was impossible, and that I was more or less up a creek without a paddle.  It sounded like "Nah nah nah nah nah nah!, We screwed you, and there's nothing you can do about it!  We robbed you in broad daylight!"  She even sounded smug about the whole thing over the phone.  She even refused to remove me from the recurring payments on the product.  I was forced to get reissued another credit card, had to file for investigation on credit fraud, and identity theft, and am now currently pursuing a lawsuit upon the company.

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#6 UPDATE Employee

Nitro Focus NO3 Customer Care

AUTHOR: Customer Service - ()

Nitro Focus NO3 is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A 30-day money back guarantee.  If you’re not satisfied with the product for any reason at all, simply let us know and we'll issue you a full refund.  No questions asked.

- A free 10-day sample bottle.  We give our customers a generous 10-day trial period with the product so they’re able to try it before purchasing it.  Again, if for any reason at all you’re not satisfied or do not wish to purchase the product, please contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.

We offer this trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them.  A large majority of our customers who take advantage of this free trial go on to take Nitro Focus NO3 month after month and they do so because they experience results.  It works.

It works because it is an advanced muscle-building aid. The NITRO FOCUS NO3 supplement provides a new way to train that offers the results that bodybuilders crave. It boosts the energy and prevents fatigue while burning off fat. Yet, lean muscle mass is increased when using it during every workout.

Our corporate mailing address:

Nitro Focus NO3
807 Airport Access Road
Traverse City, MI 49686

Our website:

And lastly, please call us.  1-800-494-5551.  Our customer care department is available Monday-Friday, 9am-5pm EST, and we want to hear from you.

Thank you for your time, thank you for your interest in Nitro Focus NO3, and we look forward to helping you achieve your fitness goals.

Best Regards,

Nitro Focus NO3, Corporate

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