Complaint Review: nitroRCX.com
nitroRCX.com "Nitro RCX R/C Cars" sold me a LEMON! The Warranty: 30 days or 30 feet-whichever comes first! Internet
*General Comment: complete whois info might come in handy for who might find it useful
A week or so before Christamas 2013 I ordered an R?C car for my son as his "Santa gift". The car arrived and I charged it up and left it under the tree. Christmas morning at around 7:00 he opened the car, at 7:05 the car was SHOT! We could smell the motor cooking and hadn't even used a single charge off the battery!
Well, I wasn't happy, but I knew from reading the reviews that they were highly rated so I wasn't too worried...weeellll, I SHOULD HAVE BEEN!
I logged onto thier website the monday after Christmas. thier "help-line" was OFFLINE. I called both of the phone numbers I had for them and got busy signals for both. This routine went on EVERYDAY FOR A WEEK...SOLID! Help-line OFFLINE...phone...BUSY! 3, sometimes 4 times a day...NOTHING!
The following week I was starting to wear down...still an OFFLINE help-line and busy phones. By the 3rd week...well, life goes on (by this time the "warranty" was out but I didn't know it...yet) and I just checked once in a while to see if they were "on-line"....then in the fifth or sixth week THERE THEY WERE...ON-LINE! so, I logged on and chatted with a guy who said that they had been busy after Christmas, and I said: "EVERY DAY?" So,he told me that he couldn't help me and that they wouldn't call me back and I needed to try calling them AGAIN. NO LUCK until today, 2/25/2014 I GOT THROUGH, and was informed by some snotty-nosed tech that my warranty was up, and TOO BAD FOR ME!
So I yelled..."YOU EVER HEARD OF THE RIPOFF REPORT? YOU'LL BE ON IT!"
End of story so far.
Buy your R/C Cars locally or, at least, NOT from "Nitro RCX R/C Cars"
This report was posted on Ripoff Report on 02/25/2014 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nitrorcxcom/internet/nitrorcxcom-nitro-rcx-rc-cars-sold-me-a-lemon-the-warranty-30-days-or-30-feet-which-1126472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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