Report: #373749

Complaint Review: NME National Magazine Exchange

  • Submitted: Wed, September 17, 2008
  • Updated: Tue, September 23, 2008
  • Reported By: erie Pennsylvania
  • NME National Magazine Exchange
    16120 US Highway 19 N Ste 400
    Clearwater, Florida

NME National Magazine Exchange Won't cancel my subscription or refund my money Clearwater Florida

*UPDATE EX-employee responds: Kg call them back. See below and get your refund.

Show customers why they should trust your business over your competitors...

This is in response to the post by yoyo1988. It was just yesterday that I spoke with someone from the company. It was my understanding when I talked to him, that I could cancel my subscription if I wanted. Atleast that's how he made it sound on the phone.

I looked up NME on the BBB website and got the customer service phone number and called today to cancel. Yea right. The guy gave me the run around. I said, "You're telling me that there is no way that I can cancel my subscription and have my money refunded? Because that's what I want." And he said, no you entered into a contract and now you can't go back. I then told him I was going to file a complaint with the BBB and he said, go ahead it wouldn't do me any good. So apparently, they just lie about things.

I said numerous times, "Cancel my subscription." He kept telling me I couldn't. That I was in a legal contract. He said the other guy the day before would never have told me I could cancel it later and that it was my own fault for saying yes to the subscription. I would never have said yes if I didn't think it couldn't be cancelled later. This company is borderline breaking the law. How much of these telephone conversations do they really tape? Do they tape the rep being rude or condescending to the customer? Or do they just tape the customer saying, "Yes"?

erie, Pennsylvania
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#1 UPDATE EX-employee responds

Kg call them back. See below and get your refund.

AUTHOR: Big Fred - (U.S.A.)

Kg call them back and get another rep. If you get someone who isn't helping then hang up and call again. If they refuse then cancel your credit card.

THIS WORKS! Call customer retention and do the following. (call 800-325-3155 or 727-524-3600 or 727-535-0205).

The following data is from an employee in the customer retention dept.

'We do have rules. When someone threatens to call the Better Business Bureau and Attorney General and their lawyer and threatens to call their credit card company and reverse the charge we CAN NOT try and 'save' the account we have to go straight to canceling the account with a full refund. If someone does make a threat and we don't cancel the account we'll get in trouble.

'I'm an employee of the national magazine exchange, I work in the Customer Service department actually called Customer RETENTION, because our job is to get the customers not to cancel their account. We get commission based on 'cancel requests' saved. We are scripted and have certain offers we have to make. First we try and spread the payments out then give them 4 years for the price of 3....and so on.'

For people turned into a collection agency tell them you cancelled or that you want to cancel as above. NME uses collection agencies as a bluff but hasn't turned people over to the credit rating bureaus because they do not want the law after them. Try calling back and demanding a refund. That will work and they will leave you alone. If a collection agency calls tell them you cancelled and they will close your account. BE FIRM. In 20 years NME has never reported people to the credit rating bureaus

NME offers refunds. It's your money so demand that it be refunded.
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