• Report: #1042252
Complaint Review:

No Flame ECIG

  • Submitted: Wed, April 10, 2013
  • Updated: Wed, April 10, 2013

  • Reported By: Teresa — Phenix City Alabama
No Flame ECIG
6538 Collins Avenue #95 Internet United States of America

No Flame ECIG Misleading // Ript Off Internet

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On February 24th I was on the QVC website and this box popped up with a offer to recieve a choice of products to be purchased at a discounted low price for completing a questionair. It gave 3 choices, E-cigg, Ipad and I cant remember the 3rd choice. Upon completing the survey you could choose the product you were interested in and purchase at a very low price but there were only a limited number to purchase in a limited time frame. Being a smoker I chose the e-cigg at the price of approximately 5.00. Thinking its only 5 bucks and if it doesnt work im only out the 5 dollars. I recieved an e-mail confirming the order and I recieved the order in about the time frame that it was told that I should recieve it. I tried the product and wasn't happy with the flavor and thought oh well I wasted that 5 dollars. Not thinking anything else about it...the product had sat on my counter since. Then last week I recieved a package in the mail with refills and then it hit me. I was only being charged 5.00 just to get me in the door for a month to month type purchase.The refills did not come with any type of invoice so I didn't even know what I was being charged for them. So I referred back to my confirmation e-mail and called the number given for customer service (Which by the way even the confirmation e-mail doesnt tell you what you are being charged nor does it tell you about the trial period). It was then explained to me that I did have a trial period of 14 days after purchasing the e-cigg to cancel the subscription and that after the 14 days I was being charged 109.00 and that the refills were 69.62 per month. WOW. I explained to the person (Sherry) that this whole thing from the start was very misleading and that first of all I thought I was ordering from QVC because I was on their website at the time this offer popped up. I also explained to her that I do not recall anywhere that stated that there was a trial period. Believe me, if I had I would have cancelled immediatly once I recieved and tried the product. I then told her I realize this is my fault at this point but as of the date that I called her she was to put a stop to any further transactions on my credit card.    

This report was posted on Ripoff Report on 04/10/2013 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/no-flame-ecig/internet/no-flame-ecig-misleading-ript-off-internet-1042252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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