Report: #1005161

Complaint Review: Nomorerack

  • Submitted: Mon, January 28, 2013
  • Updated: Wed, February 06, 2013
  • Reported By: Sherri — El Dorado Kansas United States of America
  • Nomorerack

    El Dorado, Kansas
    United States of America

Show customers why they should trust your business over your competitors...

I ordered Ugg black boots from Nomorerack for $24.00 in November 2012.  I want my money returned or the boots sent.  Paid by PayPal.
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This report was posted on Ripoff Report on 01/28/2013 08:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nomorerack/el-dorado-kansas-67042/nomorerack-did-not-sent-me-ugg-boots-ordered-in-november-2012-paid-2400-want-boots-or-1005161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#1 Consumer Comment

Same thing to me!

AUTHOR: SFGIANTS - (United States of America)

Ordered the same boots as you in Nov, never arrived, got a credit but I had to pay a service fee.  The funny thing is I got an email on Dec 29 stating the boots were on the way...Still waiting for that delivery, from the tracking number issued,they were never picked up to be delivered. 

Sorry but this company is unreliable and a sham...
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#2 Author of original report

Please refund money to PayPal or send me a check!

AUTHOR: Sherri - (United States of America)

Information as follows:
Transaction Details
Express Checkout Payment Sent (Unique Transaction ID #1VA575389G5855032)

Original Transaction Date Type Status Details Amount Nov 26, 2012Payment To Nomorerack Retail Group Inc. Completed ...-$24.00 USD 
Related Transaction Date Type Status Details Amount Nov 26, 2012Charge From Credit Card CompletedYour transfer from your credit card to your PayPal account is complete.Your transfer from your credit card to your PayPal account is complete. Details$24.00 USD 
Business Name:
Nomorerack Retail Group Inc. (The recipient of this payment is Non-U.S. - Verified)Email:
customercare@nomorerack.com
Total amount:
-$24.00 USDFee amount:
$0.00 USDNet amount:
-$24.00 USD
Item amount:
$24.00 USDSales Tax:
$0.00 USDShipping:
$0.00 USDHandling:
$0.00 USDQuantity:
1
Date:
Nov 26, 2012Time:
14:52:46 PSTStatus:
Completed  
Shipping Address:
Sherri Engels
2753 W 3rd Ave
El Dorado, KS 67042-3007
United States
Confirmed  

Business Contact Information 
 Customer Service URL:http://www.nomorerack.comCustomer Service Email:
customercare@nomorerack.comCustomer Service Phone:
800-538-9798
Funding Type:
Credit CardFunding Source:
$24.00 USD - MasterCard Credit Card XXXX-XXXX-XXXX-8402

This credit card transaction will appear on your bill as "PAYPAL *NOMORERACK".
Description:
You have sent $24.00 USD to Nomorerack Retail Group Inc. with PayPal
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#3 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - (United States of America)

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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#4 Consumer Comment

No more rack didnt send ugg boots ordered for my kid xmas present.. very dissappointed!!

AUTHOR: hharris - (United States of America)

I ordered Ugg black boots from Nomorerack for $24.00 in November 2012.  I want my money returned or the boots sent.  Paid by PayPal.

hi..
...same thing exactly happened to me but i sent them an email and they gave me a credit with them  but i want my money baCK on my cc i used to purchase...shame!!
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