Complaint Review: Nomorerack - New York New York
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- Author Not Confirmed
- Nomorerack 381 Park Avenue South New York, New York USA
- Phone:
- Web: www.nomorerack.com
- Category: Unusual Rip-Off
Nomorerack BAIT AND SWITCH; PRICING vs. SHIPPING New York New York
*UPDATE Employee: NoMoreRack.com - Customer Care
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When ordering "event" specials where there is $0 shipping, the regular shipping charge of the item ($2) is added to the cost of the product. So even though the "SHIPPING" charge shows a $0 amount, your item cost is $2 MORE than the original charge. For example (from my own invoice):
4-Pack: Hypoallergenic Down-Alternative Pillows
Price: $29.00
Shipping: $ | Total: $31.00
As you can see the shipping is in fact $0 but the item cost is $2 more. The company's response to this is that the shipping is $0 as stated in the special.
I sent 5 emails with examples and the response was always the same, with no resolution. I posted on their Fb webpage and was blocked no later than 5 minutes after they responded with THE SAME comment.
This report was posted on Ripoff Report on 09/12/2013 07:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nomorerack/new-york-new-york-10016/nomorerack-bait-and-switch-pricing-vs-shipping-new-york-new-york-1083884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
NoMoreRack.com - Customer Care
AUTHOR: Nomorerack.com Customer Care - ()
SUBMITTED: Friday, September 13, 2013
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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