Report: #984460

Complaint Review: Nomorerack.com, Inc

  • Submitted: Wed, December 19, 2012
  • Updated: Thu, December 20, 2012
  • Reported By: Tina — St. Louis Missouri United States of America
  • Nomorerack.com, Inc

    Internet
    United States of America

Show customers why they should trust your business over your competitors...

Do not order from this company.  I placed an order on Dec 5th, received an e-mail including a tracking number on Dec 6th stating my items had shipped.  Upon checking with UPS daily, the tracking information was never updated.  I called UPS, they said all they received was an electronic notification but do not have my items. After several e-mails back and forth, finally on Dec 12th, I was informed my items were stuck in California due to a port strike.  I asked for a refund but was denied.  I was told once I receive my items I have 30 days to return them and I would receive an in-store credit minus the shipping cost.  I asked several times for a phone number or for a supervisor to call so I could actually talk to someone.  I finally got a phone number; however, it was to the call center, they were unable to help at all.  I am out $140 plus now I have to find my nieces other gifts by Christmas. 
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This report was posted on Ripoff Report on 12/19/2012 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nomorerackcom-inc/internet/nomorerackcom-inc-do-not-order-from-this-company-internet-984460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#1 Consumer Comment

BUYER

AUTHOR: John day - (USA)

I WILL NEVER EVER BUY FROM THIS COMPANYAGAIN..LOST OVER 100.00..I WILL FILE THIS WITH THE ATTORNEY GENERAL..THANKS
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#2 Author of original report

E-mail you have given is invalid

AUTHOR: Tina - (United States of America)

Nomorerack.com, I typed in and copied the e-mail address you ask me to contac, it is invalid.  However, I have been in contact with your company and have wasted way too much time dealing with this issue.  Please refund my money immediately. 
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#3 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - (United States of America)

Hi,

We are sorry to hear that you are having issues in tracking down your order.  Please accept our sincerest apologies for this negative experience you had with our website. We absolutely assure you that we are more than willing to have this matter immediately resolved for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to check the status of your order and help resolve this to the best of our abilities.

Again, we apologize for any inconvenience. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.

Best Regards,

NoMoreRack.com - Customer Care
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