Complaint Review: nomorerack.com
nomorerack.com Horrible customer service, deceptive business practices Internet
*Author of original report: Canned Customer Service emails
*UPDATE Employee: NoMoreRack.com - Customer Care
I saw a great deal on NoMoreRack.com for Android Tablets for $69 each. What a steal! I purchased 4 of them for $284 including shipping on 12/05/12 and used my Paypal account. They processed my payment and the order the same day, and sent me a UPS tracking number the next day 12/06/12.
I looked back on their site 4 days later on 12/10/12 and although the order was marked "completed" with the tracking number, UPS had no record of the package. I called nomorerack customer service and was told there was a slight delay and to call back in two days if there was no change. Red Flag #1.
The next day, 12/11/12, I decided to use their Live Online customer service. But it isn't really a live person, it reverts to an email system. I got an immediate message back to wait 24-48 hours for a reply. Red Flag #2.
I called back on 12/12/12 because according to UPS, they still have not been given my shipment. NoMoreRack customer service told me it wouldn't be shipped for another 2-3 weeks due to the strike at the Port of Long Beach. Red Flag #3.
After that I contacted them twice later that day and wanted a refund. No shipment...I want out and I want my money back. Long story short...I heard two more excuses and a refusal to refund. I contacted Paypal and requested a refund through them.
Since then I have seen many instances online of similar issues happening with this company. They will take your money, print a shipping label so it looks like you are going to get your purchase, but they won't actually ship it until you complain and threaten them.
This report was posted on Ripoff Report on 12/22/2012 10:35 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nomorerackcom/internet/nomorerackcom-horrible-customer-service-deceptive-business-practices-internet-986129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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