I placed an order but their system had a glitch and would not accept the order. I contacted CS via chat and CHAD told me to re-eneter all my CC information again.. which I did but got the same error code. I sent him another text and he did not respond. I called and spoke to another rep. and she told me I should log off and renter all my info (which got rid of the items in the cart) and the system will work fine. So I did and it still kept giving me an error code that the shipping and mailing address don't' match (which they did). I called again, and she told me to clear my history and cache and try putting all the info all over again, which I did but it still keep giving me an address error code.
When I called back she said that there is a glitch and that she will forward it to technical department. I told her that I checked my bank account and they had processed the charges 8 times even though the purchase has not been finalized yet, items were still showing in cart. She checked and said that is correct and that it will take 3-5 business days to give a refund for items that were NEVER PURCHASED. I asked to speak to a supervisor, an idiot name Richard Morgan came on line, he refused to give me reasons for running the charges and why it would take 3-5 days to give refund.
I asked to speak to another supervisor above him and he said "I can not divulge on any personal information with regards to the company or other employees including my supervisor's name". I asked where they are located and he again said he can not give out that information. THEY ARE THIEVES... THEY ILLEGALLY HOLD YOUR MONEY even though a purchase was never made. I will be reporting them to the Attorney General and BBB of New York.