Report: #1054618

Complaint Review:

  • Submitted: Wed, May 29, 2013
  • Updated: Wed, May 29, 2013
  • Reported By: percarl — chicago Illinois
    381 Park Avenue South new york ny

Show customers why they should trust your business over your competitors...

If you are thinking about using RUN away as if the plague lives in their website! This outfit should be closed down.  I was fooled and swayed by their descriptions of products (or I should say crap) that they sell. The people that write these descriptions deserve the all-time award for the best marketing lies ever told! They say that their items are “supreme” “high quality” “luxurious” and other nonsensical adjectives and when you receive this junk you are amazed they wrote anything at all! I ordered bed sheets and after the first wash to get out the factory smell, all the stitching looked as if they were very old and had been washed many times. I ordered a wireless charger for my android phone and this item never arrived. I also ordered headphones and this is the piece de resistance. After wearing the headphones once the ear pads fell off when I took them off my head. When I called to complain they asked me to take a picture of the headphones and send that to them and to just keep them. This tells me they know they sell such cheap crap that they don’t even want to waste their time or money having you ship it back. I also complained about the other items and asked for a refund for everything and stated to them I would be more than happy to send back the sheets and headphones and they stated not to. Five days later I had not received my refund. I called and asked for a manager and the lady I spoke with may be “called” a manager but very far from actually behaving like one. She stated to me that her staff said that the headphones were not damaged. Furthermore, she stated that the reason why I had not received my refund was because the previous representative I spoke with didn’t finish her notes. I asked the manager if the reason that I didn’t receive my refund was due to an employee error; and she simply stated yes, no apologies, no explanations, just a dry yes. After this nonsense and not receiving my money back I had no reason to believe this manager would help me so I went to the BBB. After the BBB became involved I received my refund 4 days later. And they have an F rating on the BBB. Imagine that a company today cannot buy an A rating from the BBB! Just yesterday after I thought this was all over with I received a robo-email arguing that they found the headphones NOT to be damaged and they stated that these ear pads come off so people can exchange and match them for different colors. Except for the fact that if this was true, this would certainly be written up in the description of the product as another benefit and nothing could be farther from the truth. I really thought after this mess that I would take advantage of their prices and only order items made by reputable companies with brand names one can trust but after all this, I am deleting everything that’s from my emails and creating a filter so that all future garbage from them goes directly into the garbage where it belongs along with their junk they call merchandise!  


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This report was posted on Ripoff Report on 05/29/2013 07:49 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

More information?

AUTHOR: percarl - ()

 I don't see why I should provide you with any order number. you should be able to read my complaint as it was put through the BBB, furthermore, I have been emailing you back and forth and I found yesterday that whomever reads the emails at the other end doesn't really read the email but simply sends an email (much like this one) talking about how much you care about satisfaction and how you strive for excellent customer service and, in my humble opinion, all this is hypocritical nonsense.

Due to my initial shopping experience with you being the worst I have ever had on the Internet, I am not doing business with you unless you send me some type of credit and then I may use that but my credit card numbers will never be seen by you again.

Why don't you "search" my complaint? Everything you need to know is there. 

Thank you and good day!




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#2 UPDATE Employee - Customer Care

AUTHOR: Customer Care - ()


We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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