• Report: #1022199
Complaint Review:


  • Submitted: Fri, March 01, 2013
  • Updated: Mon, March 04, 2013

  • Reported By: Susie R — Smyrna Georgia United States of America
Internet United States of America

nomorerack.com You will NOT receive what you ordered Internet

*Author of original report: Further Notation

*UPDATE Employee: NoMoreRack.com - Customer Care

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I order a queen set of sheets. It took 8 days before it shipped and took another 3 days to arrive.

Since the product was so cheap, I only placed a single order to determine if this was a "too good to be true" offer.

I received a full size set of sheets, not a queen size. I sent an initial request to customer service detailing the problem and I received a response about 24 hours later. the response was "Thank you for contacting us. What is the issue?"

Seriously? I already gave all the information once. I reiterated it a second time and asked for a full refund and for them to pay for return shipping since it was their error, not mine. Response #2 was, "Please ship back at your expense and we'll issue you a store credit." Sigh... I sent a third response explain why that was not an acceptable response and response #3 was "Please ship back and we'll issue full refund." There wasn't any mention of who pays to return the item. Clearly, they still expected me to pay for return shipping since they didn't issue me a return label.

I posted all of this on their Facebook page. They deleted the post and asked me to respond in a "private message." I sent them a private message that they never responded to.

The cost to ship back the sheets was slightly more than half the cost I paid for the sheets. At this point in time, I opted to donate the sheets to a family in need through Catholic Charities.

About a day or so later, I received an email from their supplier asking about the "mix up" and needed information to fix the problem. I partially explained. They said, "this is the first I'm hearing of this. Please tell me what happened and we can correct the error." I sent one last response. I explained in detail what transpired and that it was too late to fix anything since I donated the item. I request them NOT to contact me again. That was earlier this morning. Thank goodness they haven't responded yet.

This report was posted on Ripoff Report on 03/01/2013 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nomorerackcom/internet/nomorerackcom-you-will-not-receive-what-you-ordered-internet-1022199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Further Notation

AUTHOR: Susie R - (United States of America)

Although I appreciate a wanting to resolve a situation that is too late to resolve, I have further information.

Over the past 3 days I received two emails from your company. One stating you received my refund (on Saturday). This is impossible since the item was donated to charity. The second one stating I received a credit to my account with your company (just received that email this evening).

The actions from your company continue to frustrate me.

I have no intention of shopping with your company. The credit applied to my account will never be used. If the original 3 emails were read or the one on Facebook, you would already know that. If your supplier forwarded you the 3 emails I sent them, you would also know if from there.

The RA # given in the last two emails is: Return Authorization Number: #62456-1. I deleted all of the original emails and do not have an order # to send you.

Please note that I am only replying here and supplying the RA # for your records. I have no desire to deal with your company again. Please remove the credit from my account that I have no intention of ever utilizing.
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#2 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - (United States of America)


We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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