Report: #955931

Complaint Review: NootraBioLabs

  • Submitted: Tue, October 16, 2012
  • Updated: Wed, December 11, 2013
  • Reported By: Mike — Raleigh North Carolina United States of America
  • NootraBioLabs

    Internet
    United States of America

Show customers why they should trust your business over your competitors...

Beware of these people.

I ordered a product from them and it never arrived at my address. I contacted them and they said they had a tracking number that says it was delivered.

It was not. I work from home, in a good neighborhood.

Once they said there was a tracking number, they refused to communicate with me or help me in any way. When I opened a dispute with PayPal, their only response was that they had done their part by tracking it.

I have been in the online retail business fro over 10 years and never once have I said to a customer "sorry pal, you're on your own" if a package didn't arrive.
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This report was posted on Ripoff Report on 10/16/2012 07:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nootrabiolabs/internet/nootrabiolabs-beware-if-you-order-and-it-doesnt-arrive-they-will-do-nothing-to-help-int-955931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#1 Consumer Comment

No Excuse for This Behavior

AUTHOR: MD - (USA)

As I stated previously, I run an online business and "not my problem" is not a response anyone wants to hear.

Please tell me what company you work for so i can avoid your business if you think that simply washing your hands of a customer's issue is appropriate customer service. We build in the fact that a certain percentage of our customers have issues with deliveries, we would NEVER say sorry, you're on your own. WE get the postal service to issue investigations, and if they can't find the item it's why we insure our packages, so we can re send and stay in business.

Ripoff Report is very appropriate in keepig these things here. Had this company done the right thing I would have been happy to tell people that. But they didn't, and now I notice their web site no longer exists. They have helped get a bad egg of the Internet.

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#2 General Comment

Horrible Customer service that should be corrected

AUTHOR: Julie - (USA)

I agree with miked1234567 on this.  While the mistake was the shipping company's fault, the business should have made an effect to make things right with the client.  They should have either contacted the shipping company themselves, filed an insurance claim if brought, or reshipped the item.  Just stating that we did our part and are no longer responsible is not good business practice and no one who hears about this would want to do business with a company that will do nothing if an item gets lost in the mail.  I'm glad that Mike got his package in the end but the company should call him to apologize for the way their rep behaved.  While the company isn't to blame for the mistake, they are to blame for their horrible customer service.

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#3 General Comment

Not their mistake

AUTHOR: Tom Clayton, MD - ()

I do not believe that it is helpful for RipOff Report to retain negative comments about a company where the mistake was not their fault and where the customer failed to use the tracking number of the third party delivering a package to see where the problem had occurred.  Instead, it is an emotional response concluding that the company must have meant that they did not care because they did not say or do what he thought they should have said or done.  What could anybody have done?

What exactly was the company supposed to do, walk the customer through the process of tracking the package?  I think not.  There is no way that the company sending the product could have helped this customer any more OR that the delivery company could have helped this customer any more than they did about solving the problem.    Life is not perfect, but a company should NOT be penalized or given a bad reputation because a delivery driver misread an address.  Unless the driver is interviewed and remembers something, even they thought that they delivered the package to the correct address, otherwise it would not have been delivered there.

For RipOff Report to be credible, I suggest that it do some internal reviews and when a problem not caused by the company has been resolved by whatever means (such as the person who was delivered the package by mistake walking it to his house because the address on the box had to be correct, otherwise she would not have known where to go), then the negative comments that do not have an accurate basis in fact (never did) should be removed.  

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#4 Author of original report

Update

AUTHOR: miked1234567 - (United States of America)

A young woman down the street came over and said that the package had been mistakenly delivered to her house instead by mistake.

I lucked out this time but would never order from these people again seeing as all they did when there was a potential problem was cover their own butt rather than trying to help a customer.
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