ED Magedson – Founder
Nordictrack Icon Fitness, Icon Service Nordictrack fitness equipment that fails, customer service that is manned by one person, extended service that does not deliver and iFit upselling Nationwide
I bought a NordicTrack e15 Elliptical in 2012 and was upsold the ifit 2 year membership and an extended warranty in a subsequent call with customer support. The elliptical started having issues within a few months of use (total cost of the equipment, extended warranty and ifit membership was close to $2000). If there an issue with the equipment, they will send you parts if you request for it. But in April 2014, I reported a really bad knocking sound and had the technician come up here to take a look at the issue a couple of times. The second time, it was to install a new ramp and the technician could not take apart the existing one to replace it since the bolt was jammed in the old one. Now the equipment sits there just taking up space. Did I mention that in additon to the knocking sound, we have an issue with the resistance not changing fro its highest resistance level making it hard to use the machine? After using the elliptical with the resistance issue, i have chronic knee pain which perhaps is a permanent injury caused by the elliptical.
A year into the purchase of the ifit membershp, there were technical issues with the service and I was unable to use the ifit features for almost a year. If you ever get in touch icon service; you will find that there is only one customer support person who always responds to a support request - Tyler B. That is quite strange for a corporation that would seemingly have a lot of customer support needs with all the issues I have recently read about their equipment.
This report was posted on Ripoff Report on 08/11/2014 04:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nordictrack/nationwide/nordictrack-icon-fitness-icon-service-nordictrack-fitness-equipment-that-fails-customer-1169116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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