• Report: #937037
Complaint Review:


  • Submitted: Wed, September 05, 2012
  • Updated: Thu, November 08, 2012

  • Reported By: LanceC — Lincolnton North Carolina United States of America
8000 Phoenix Pkwy O'Fallon, Missouri United States of America

Nordyne Westinghouse Nordyne has a defective product that they are not standing behind O'Fallon, Missouri

*Consumer Suggestion: Coil Leaks

*General Comment: To Our Dear friend the Outlaw

*Consumer Comment: what we have here is a failure to communicate

*Consumer Comment: What they've told you is, essentially, true for all A/C mfr's.

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     I had 2 Nordyne HVAC units installed at my home on 8/3/10 and after one of them stopped cooling I was informed that one of the coils was leaking and that while Nordyne will replace the part they will not cover the labor.  After doing some investigation I've found that there are a lot of people having the same problem (leaking coils) with their Nordyne systems and that Nordyne has now redesigned the coil to solve the problem.  

     My issue in all this is the fact that Nordyne obviously made a defective part and now are making me pay the labor (it's not inexpensive) for their mistake/defect.  If you don't believe me all you have to do is do a search on "Nordyne Coil leaks" and you will find plenty of unhappy customers like myself with the same problem as well as installers who have stopped carrying Nordyne over these issues.      

     Nordyne claims it's not a defect but more of an environmental issue due to climate and pollution but when you investigate this you quickly find that installers are not having these issues to nearly as great a degree as they do with the Nordyne products.  

     I have attempted to contact Nordyne's customer service but they have as yet returned my call but in their defense I'm confident they are extremely busy right now fielding complaints.  I put this out there just as a warning to anyone getting ready to have a system put in because this is a company/product you will want to avoid.

This report was posted on Ripoff Report on 09/05/2012 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/nordyne/ofallon-missouri-63368/nordyne-westinghouse-nordyne-has-a-defective-product-that-they-are-not-standing-behind-o-937037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Coil Leaks

AUTHOR: HTGTBK - (United States of America)

The first thing i would always ask when it comes to issues is the only reporting you ever see has to do with issues. You never see comments on good things. I have worked in the heating and a/c business for 18 years and have seen a lot. I dealt with and worked on many brands out there: Trane, Carrier, York, Armstrong, etc. They all have their own issues and don't let anyone ever tell you no. Know when it comes to yours you really need to do more digging. The coil issues are industry wide, doesn't matter who the manufacturer is. The corrosion that is happening to these coils is called formicary corrosion. It is easy to find on the internet.

 Carrier was the first to issue a report on this and every manufacturer has or are taking steps to avoid continuing to have these issues. If you read on about other manufacturer's warranties you will find that they all are pretty much the same in their wording. Parts only are covered. If you want labor on parts than an extended labor agreement must be purchased. It has been this way atleast the 18 years I've been in the business and very little changes have happened. Look at any appliance in your house or even your car. I use this analogy a lot when it comes to warranty. If a part fails on your TV and you have it fixed, the TV manufacturer does not cover labor.

If you had a two year old car and the radiator started leaking, again they do not cover labor unless a extended labor warranty was purchased. That's how the business and many others have worked for years. I totally understand where your coming from and if it was me I would probably be the same way. Sometime you can go back through the contractor and get back to the distributor to see if they can get some labor concession for your. Going straight to the manufacturer should be the last step. They do not sell the equipment direct to the contractor, it is sold through a local wholesale distributor. That's where you need to go first for your complain then move up the chain. The manufacturer won't do anything unless the distributor gets involved. For you that's where I would start.
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#2 General Comment

To Our Dear friend the Outlaw

AUTHOR: Bubba - (Canada)

Just for you I will add a little between the lines.

  • The warranty does not include labour, this is normal for most AC manufacturers

  • There is an updated part that will work and last better in bad climates, but as the old one will operate properly and have a normal life it is not recalled

  • The New updated part is offered free of charge to unhappy clients like it was being provided under warranty.

And as usual you chose not to see the obvious, absolutely you biggest strong point.

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#3 Consumer Comment

what we have here is a failure to communicate

AUTHOR: The Outlaw Josey Wales - (United States of America)

 rebutts are not making any sense
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#4 Consumer Comment

What they've told you is, essentially, true for all A/C mfr's.


One other mf'r, International Comfort Products, a maker of MANY private lablel units has just completed a long research and testing regimen and has found that aluminum coils will better withstand the environmental corrosion and will also work with R410 refrigerant which operates at higher pressure than the older refrigerants.

Some mfr's in the interim, offered copper coils that were tin plated to resist the environmental damage.

Costal areas are very much more likely to have a corrosive effect on the copper coils. 

Sorry you're having trouble, but most A/C warranties do NOT cover labor costs.

My brand new one (one week old, Tempstar) has a tin coated copper coil and has an extended warranty, but still, does NOT include labor to change it out should a problem occur.

I know this isn't going to make you feel any better about this, but it is a true assessment of the problem.

No, I don't work for ANY A/C company...I'm retired.

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