Nordyne/tappan Groff's HVAC Inc. Deceptive labor rates on service work, warranty labor scam! Company was aware of inferior products that would require replacement and additional cost to customers. willow street,  Pennsylvania

 This issue is still pending and has not been resolved. Groff's are very aware of the coil issues on the Tappam a/c units. They are not concerned about customer being forced to paying out hundreds if not thousands to repair the units that are faulty . Like most companies, bottom line is a priority! I will at least say that an effort is being made to correct this problem.

It is unfortuante that misinformation is posted on the web which in turn requires a response to correct.  It would have been much better if Bob would have collected the facts before posting this report.  Here are the facts.  First, Tappen did have a run of bad indoor coils.  The issue of the bad coils became apparant several years after these coils were installed.  When Tappen became aware of their coil problems, they redesign the coils and stood by their warranties.  Groff's would never knowing install a defective product.  No business who has been servicing their community for over 25 years, like Groffs, could employ such practices and still be in business.  Second, Groff's do not have deceptive labor practices.  In fact, we are quite transparent.  When customers place their orginial service request, our CSR provides the customer the cost to get to their door.  From that point on the on-site technician reviews the cost with the customer for the diagnosis and/or repair.  In this case, Bob requested a break-down on the reqair cost... all this information was freely given to him.  Bob was also given details on how the entire part warranty process will proceed and the strong possibility that some labor reimbursment could be forwarded to him.  There was no deception at any point with this customer!