Norman Automotive ripoff tricked and lied to us charged for repairs not needed. Norman Oklahoma

June 13, 2003

In response to this mis-leading dramatization of Ms. Anderson's report, I will list all of the incorrect, fabricated issues that not only have me VERY concerned but also contemplating legal action against Ms. Anderson as well as RIP off report.

Fallacy #1 The cylinder head was warped not the gasket

Fallacy #2 Vehicle returned in December, December 10, 2002 to be exact, not November.

Fallacy #3 The radiator is bowed out not "scratched" due to the FACT that the bumper had been pushed back during an impact.

Fallacy #4 Because the vehicle was involved in some sort of collision or impact her full coverage insurance would pay for the damages, that's why we have insurance. We certainly did NOT tell her to "LIE", what would be the sense, why would she need to lie? Why would we request for her to lie? In her statement she directly made a false allegation against Norman Automotive and raises fraudulent issues dealing with insurance fraud which is a felony. We are in fact preferred vendors to various insurance companies as well as after market warranty companies and find this not only insulting but a blatant lie which again has us seeking legal council.

Fallacy #5 Estimate of $2600 for damages incurred, no, I have the estimate dated December 10, 2002 for lesser.

Fallacy #6 Old coolant in system - we don't "recycle" or "re-use" coolant. We pay and have a company by the name of January Oil Recovery Services pick up old fluids such as coolant, oil, transmission fluid etc and dispose of such fluids legally, responsibly and professionally. Because of burnt residue due to the original blown head gasket, coolant can and will become dis-colored after repairs of this magnitude are done. Yearly coolant services will ratify this situation. (I am assuming that her "mechanic" just failed to mention this.)

FACTS:
* August 20, 2002, Ms. Anderson brought her 1995 Kia Sportage with 91,485 miles in with complaints of an oil leak, runs hot going at high RPM and belt screeching. It is noted that there was a substantial loss of oil, there was oil present in coolant, Diagnostic and Estimate is as follows: block tested positive for ccg's, cylinder head leaking oil as well as coolant, valve cover leaking oil, timing belt seals leaking oil, water pump was NOT leaking but due to warranty purposes it was recommended to be replaced, thermostat, again, not leaking, due to warranty it was recommended for replacement, clutch fan inoperative, oil change due because of contaminated oil. These repairs were necessary if Ms. Anderson wanted to continue driving a reliable vehicle. There was an estimate given in the amount of $1,263.97, she authorized work and was billed $1,021.05 which included the machine work to cylinder head.

* Vehicle came back in with 91,620 miles with a radiator leak at the seam. This is not uncommon with the strain that the engine as well as coolant system undertook due to a blown head gasket. The radiator simply could not withstand the stress and eventually (135 miles) collapsed. Repairs were estimated at $220, she authorized work and was billed $216.95. (NEW, FRESH, UNUSED COOLANT was poured into coolant system.)

* December 10, 2002, vehicle came in with 95,498 miles with the complaints of loud under hood noise and brake warning light on and stays on. Those complaints were addressed and it is noted that the rear wheel cylinders were leaking brake fluid, the rear brake shoes were saturated with the brake fluid, the noise was from the muffler and/or catalytic convertor (we are not in the business of muffler repair but I did contact a local muffler repair facility to get a cost on such repair which was included in the estimate and I was quoted the best case if the catalytic convertor was fine $35, the worse should the cat need replacement $140.00)

* During inspection of brake system, it was noticed that the vehicle had impacted something. The right, passenger side indicated severe damage such as: Front Skid plate caved in, front passenger strut bent, front sway bar bent, front bumper pushed back which consequently bowed the radiator, the upper control arm bent, both upper and lower ball joints passenger side damaged, oil pan dented. The only way the passenger side front suspension could be in such dis-repair is by an impact and I am not talking about rail road tracks either. We recommended repairs to be done and frankly, considering that I drive on the same roads that this Kia is on with children as well as car pooling other clients, I find it ludicrous that she is still on the road with this vehicle that undoubted needs suspension work. Now, correct me if I am wrong, full coverage insurance covers damage that was done by collisions and/or impacts, or a pot hole, I shouldn't have to go any further with that statement.

* Due to the impact of the passenger side it does not surprise me in the least that she has caused damage to oil seals. (Again, her "mechanic" failed to consider this.)

* Ms. Anderson stated herself as she was LOOKING at the damage in person that she had loaned her vehicle to a friend, but yet can't imagine how the impact damage occurred, hmmmm.

In conclusion, Ms Anderson has made false allegations against Norman Automotive which in turn have caused emotional damage, possible loss of business as well as cost us valuable time and fees which will be addressed at a later time. She is not to be blamed for being upset that her car is costing her so much money but to try to fault our business for that is nothing but an out right lie. I invite anyone who has read Ms. Anderson's report and this rebuttal to visit our family owned business and see for themselves the clean, honest shop we are.

Respectfully Submitted,

Renee Jones
Owner/President/Shop Manager

June 13, 2003

In response to this mis-leading dramatization of Ms. Anderson's report, I will list all of the incorrect, fabricated issues that not only have me VERY concerned but also contemplating legal action against Ms. Anderson as well as RIP off report.

Fallacy #1 The cylinder head was warped not the gasket

Fallacy #2 Vehicle returned in December, December 10, 2002 to be exact, not November.

Fallacy #3 The radiator is bowed out not "scratched" due to the FACT that the bumper had been pushed back during an impact.

Fallacy #4 Because the vehicle was involved in some sort of collision or impact her full coverage insurance would pay for the damages, that's why we have insurance. We certainly did NOT tell her to "LIE", what would be the sense, why would she need to lie? Why would we request for her to lie? In her statement she directly made a false allegation against Norman Automotive and raises fraudulent issues dealing with insurance fraud which is a felony. We are in fact preferred vendors to various insurance companies as well as after market warranty companies and find this not only insulting but a blatant lie which again has us seeking legal council.

Fallacy #5 Estimate of $2600 for damages incurred, no, I have the estimate dated December 10, 2002 for lesser.

Fallacy #6 Old coolant in system - we don't "recycle" or "re-use" coolant. We pay and have a company by the name of January Oil Recovery Services pick up old fluids such as coolant, oil, transmission fluid etc and dispose of such fluids legally, responsibly and professionally. Because of burnt residue due to the original blown head gasket, coolant can and will become dis-colored after repairs of this magnitude are done. Yearly coolant services will ratify this situation. (I am assuming that her "mechanic" just failed to mention this.)

FACTS:
* August 20, 2002, Ms. Anderson brought her 1995 Kia Sportage with 91,485 miles in with complaints of an oil leak, runs hot going at high RPM and belt screeching. It is noted that there was a substantial loss of oil, there was oil present in coolant, Diagnostic and Estimate is as follows: block tested positive for ccg's, cylinder head leaking oil as well as coolant, valve cover leaking oil, timing belt seals leaking oil, water pump was NOT leaking but due to warranty purposes it was recommended to be replaced, thermostat, again, not leaking, due to warranty it was recommended for replacement, clutch fan inoperative, oil change due because of contaminated oil. These repairs were necessary if Ms. Anderson wanted to continue driving a reliable vehicle. There was an estimate given in the amount of $1,263.97, she authorized work and was billed $1,021.05 which included the machine work to cylinder head.

* Vehicle came back in with 91,620 miles with a radiator leak at the seam. This is not uncommon with the strain that the engine as well as coolant system undertook due to a blown head gasket. The radiator simply could not withstand the stress and eventually (135 miles) collapsed. Repairs were estimated at $220, she authorized work and was billed $216.95. (NEW, FRESH, UNUSED COOLANT was poured into coolant system.)

* December 10, 2002, vehicle came in with 95,498 miles with the complaints of loud under hood noise and brake warning light on and stays on. Those complaints were addressed and it is noted that the rear wheel cylinders were leaking brake fluid, the rear brake shoes were saturated with the brake fluid, the noise was from the muffler and/or catalytic convertor (we are not in the business of muffler repair but I did contact a local muffler repair facility to get a cost on such repair which was included in the estimate and I was quoted the best case if the catalytic convertor was fine $35, the worse should the cat need replacement $140.00)

* During inspection of brake system, it was noticed that the vehicle had impacted something. The right, passenger side indicated severe damage such as: Front Skid plate caved in, front passenger strut bent, front sway bar bent, front bumper pushed back which consequently bowed the radiator, the upper control arm bent, both upper and lower ball joints passenger side damaged, oil pan dented. The only way the passenger side front suspension could be in such dis-repair is by an impact and I am not talking about rail road tracks either. We recommended repairs to be done and frankly, considering that I drive on the same roads that this Kia is on with children as well as car pooling other clients, I find it ludicrous that she is still on the road with this vehicle that undoubted needs suspension work. Now, correct me if I am wrong, full coverage insurance covers damage that was done by collisions and/or impacts, or a pot hole, I shouldn't have to go any further with that statement.

* Due to the impact of the passenger side it does not surprise me in the least that she has caused damage to oil seals. (Again, her "mechanic" failed to consider this.)

* Ms. Anderson stated herself as she was LOOKING at the damage in person that she had loaned her vehicle to a friend, but yet can't imagine how the impact damage occurred, hmmmm.

In conclusion, Ms Anderson has made false allegations against Norman Automotive which in turn have caused emotional damage, possible loss of business as well as cost us valuable time and fees which will be addressed at a later time. She is not to be blamed for being upset that her car is costing her so much money but to try to fault our business for that is nothing but an out right lie. I invite anyone who has read Ms. Anderson's report and this rebuttal to visit our family owned business and see for themselves the clean, honest shop we are.

Respectfully Submitted,

Renee Jones
Owner/President/Shop Manager

June 13, 2003

In response to this mis-leading dramatization of Ms. Anderson's report, I will list all of the incorrect, fabricated issues that not only have me VERY concerned but also contemplating legal action against Ms. Anderson as well as RIP off report.

Fallacy #1 The cylinder head was warped not the gasket

Fallacy #2 Vehicle returned in December, December 10, 2002 to be exact, not November.

Fallacy #3 The radiator is bowed out not "scratched" due to the FACT that the bumper had been pushed back during an impact.

Fallacy #4 Because the vehicle was involved in some sort of collision or impact her full coverage insurance would pay for the damages, that's why we have insurance. We certainly did NOT tell her to "LIE", what would be the sense, why would she need to lie? Why would we request for her to lie? In her statement she directly made a false allegation against Norman Automotive and raises fraudulent issues dealing with insurance fraud which is a felony. We are in fact preferred vendors to various insurance companies as well as after market warranty companies and find this not only insulting but a blatant lie which again has us seeking legal council.

Fallacy #5 Estimate of $2600 for damages incurred, no, I have the estimate dated December 10, 2002 for lesser.

Fallacy #6 Old coolant in system - we don't "recycle" or "re-use" coolant. We pay and have a company by the name of January Oil Recovery Services pick up old fluids such as coolant, oil, transmission fluid etc and dispose of such fluids legally, responsibly and professionally. Because of burnt residue due to the original blown head gasket, coolant can and will become dis-colored after repairs of this magnitude are done. Yearly coolant services will ratify this situation. (I am assuming that her "mechanic" just failed to mention this.)

FACTS:
* August 20, 2002, Ms. Anderson brought her 1995 Kia Sportage with 91,485 miles in with complaints of an oil leak, runs hot going at high RPM and belt screeching. It is noted that there was a substantial loss of oil, there was oil present in coolant, Diagnostic and Estimate is as follows: block tested positive for ccg's, cylinder head leaking oil as well as coolant, valve cover leaking oil, timing belt seals leaking oil, water pump was NOT leaking but due to warranty purposes it was recommended to be replaced, thermostat, again, not leaking, due to warranty it was recommended for replacement, clutch fan inoperative, oil change due because of contaminated oil. These repairs were necessary if Ms. Anderson wanted to continue driving a reliable vehicle. There was an estimate given in the amount of $1,263.97, she authorized work and was billed $1,021.05 which included the machine work to cylinder head.

* Vehicle came back in with 91,620 miles with a radiator leak at the seam. This is not uncommon with the strain that the engine as well as coolant system undertook due to a blown head gasket. The radiator simply could not withstand the stress and eventually (135 miles) collapsed. Repairs were estimated at $220, she authorized work and was billed $216.95. (NEW, FRESH, UNUSED COOLANT was poured into coolant system.)

* December 10, 2002, vehicle came in with 95,498 miles with the complaints of loud under hood noise and brake warning light on and stays on. Those complaints were addressed and it is noted that the rear wheel cylinders were leaking brake fluid, the rear brake shoes were saturated with the brake fluid, the noise was from the muffler and/or catalytic convertor (we are not in the business of muffler repair but I did contact a local muffler repair facility to get a cost on such repair which was included in the estimate and I was quoted the best case if the catalytic convertor was fine $35, the worse should the cat need replacement $140.00)

* During inspection of brake system, it was noticed that the vehicle had impacted something. The right, passenger side indicated severe damage such as: Front Skid plate caved in, front passenger strut bent, front sway bar bent, front bumper pushed back which consequently bowed the radiator, the upper control arm bent, both upper and lower ball joints passenger side damaged, oil pan dented. The only way the passenger side front suspension could be in such dis-repair is by an impact and I am not talking about rail road tracks either. We recommended repairs to be done and frankly, considering that I drive on the same roads that this Kia is on with children as well as car pooling other clients, I find it ludicrous that she is still on the road with this vehicle that undoubted needs suspension work. Now, correct me if I am wrong, full coverage insurance covers damage that was done by collisions and/or impacts, or a pot hole, I shouldn't have to go any further with that statement.

* Due to the impact of the passenger side it does not surprise me in the least that she has caused damage to oil seals. (Again, her "mechanic" failed to consider this.)

* Ms. Anderson stated herself as she was LOOKING at the damage in person that she had loaned her vehicle to a friend, but yet can't imagine how the impact damage occurred, hmmmm.

In conclusion, Ms Anderson has made false allegations against Norman Automotive which in turn have caused emotional damage, possible loss of business as well as cost us valuable time and fees which will be addressed at a later time. She is not to be blamed for being upset that her car is costing her so much money but to try to fault our business for that is nothing but an out right lie. I invite anyone who has read Ms. Anderson's report and this rebuttal to visit our family owned business and see for themselves the clean, honest shop we are.

Respectfully Submitted,

Renee Jones
Owner/President/Shop Manager

June 13, 2003

In response to this mis-leading dramatization of Ms. Anderson's report, I will list all of the incorrect, fabricated issues that not only have me VERY concerned but also contemplating legal action against Ms. Anderson as well as RIP off report.

Fallacy #1 The cylinder head was warped not the gasket

Fallacy #2 Vehicle returned in December, December 10, 2002 to be exact, not November.

Fallacy #3 The radiator is bowed out not "scratched" due to the FACT that the bumper had been pushed back during an impact.

Fallacy #4 Because the vehicle was involved in some sort of collision or impact her full coverage insurance would pay for the damages, that's why we have insurance. We certainly did NOT tell her to "LIE", what would be the sense, why would she need to lie? Why would we request for her to lie? In her statement she directly made a false allegation against Norman Automotive and raises fraudulent issues dealing with insurance fraud which is a felony. We are in fact preferred vendors to various insurance companies as well as after market warranty companies and find this not only insulting but a blatant lie which again has us seeking legal council.

Fallacy #5 Estimate of $2600 for damages incurred, no, I have the estimate dated December 10, 2002 for lesser.

Fallacy #6 Old coolant in system - we don't "recycle" or "re-use" coolant. We pay and have a company by the name of January Oil Recovery Services pick up old fluids such as coolant, oil, transmission fluid etc and dispose of such fluids legally, responsibly and professionally. Because of burnt residue due to the original blown head gasket, coolant can and will become dis-colored after repairs of this magnitude are done. Yearly coolant services will ratify this situation. (I am assuming that her "mechanic" just failed to mention this.)

FACTS:
* August 20, 2002, Ms. Anderson brought her 1995 Kia Sportage with 91,485 miles in with complaints of an oil leak, runs hot going at high RPM and belt screeching. It is noted that there was a substantial loss of oil, there was oil present in coolant, Diagnostic and Estimate is as follows: block tested positive for ccg's, cylinder head leaking oil as well as coolant, valve cover leaking oil, timing belt seals leaking oil, water pump was NOT leaking but due to warranty purposes it was recommended to be replaced, thermostat, again, not leaking, due to warranty it was recommended for replacement, clutch fan inoperative, oil change due because of contaminated oil. These repairs were necessary if Ms. Anderson wanted to continue driving a reliable vehicle. There was an estimate given in the amount of $1,263.97, she authorized work and was billed $1,021.05 which included the machine work to cylinder head.

* Vehicle came back in with 91,620 miles with a radiator leak at the seam. This is not uncommon with the strain that the engine as well as coolant system undertook due to a blown head gasket. The radiator simply could not withstand the stress and eventually (135 miles) collapsed. Repairs were estimated at $220, she authorized work and was billed $216.95. (NEW, FRESH, UNUSED COOLANT was poured into coolant system.)

* December 10, 2002, vehicle came in with 95,498 miles with the complaints of loud under hood noise and brake warning light on and stays on. Those complaints were addressed and it is noted that the rear wheel cylinders were leaking brake fluid, the rear brake shoes were saturated with the brake fluid, the noise was from the muffler and/or catalytic convertor (we are not in the business of muffler repair but I did contact a local muffler repair facility to get a cost on such repair which was included in the estimate and I was quoted the best case if the catalytic convertor was fine $35, the worse should the cat need replacement $140.00)

* During inspection of brake system, it was noticed that the vehicle had impacted something. The right, passenger side indicated severe damage such as: Front Skid plate caved in, front passenger strut bent, front sway bar bent, front bumper pushed back which consequently bowed the radiator, the upper control arm bent, both upper and lower ball joints passenger side damaged, oil pan dented. The only way the passenger side front suspension could be in such dis-repair is by an impact and I am not talking about rail road tracks either. We recommended repairs to be done and frankly, considering that I drive on the same roads that this Kia is on with children as well as car pooling other clients, I find it ludicrous that she is still on the road with this vehicle that undoubted needs suspension work. Now, correct me if I am wrong, full coverage insurance covers damage that was done by collisions and/or impacts, or a pot hole, I shouldn't have to go any further with that statement.

* Due to the impact of the passenger side it does not surprise me in the least that she has caused damage to oil seals. (Again, her "mechanic" failed to consider this.)

* Ms. Anderson stated herself as she was LOOKING at the damage in person that she had loaned her vehicle to a friend, but yet can't imagine how the impact damage occurred, hmmmm.

In conclusion, Ms Anderson has made false allegations against Norman Automotive which in turn have caused emotional damage, possible loss of business as well as cost us valuable time and fees which will be addressed at a later time. She is not to be blamed for being upset that her car is costing her so much money but to try to fault our business for that is nothing but an out right lie. I invite anyone who has read Ms. Anderson's report and this rebuttal to visit our family owned business and see for themselves the clean, honest shop we are.

Respectfully Submitted,

Renee Jones
Owner/President/Shop Manager