Report: #1164012

Complaint Review: Northpointe Motors Traverse City

  • Submitted: Tue, July 22, 2014
  • Updated: Wed, October 28, 2015
  • Reported By: Jen — Suttons Bay Michigan
  • Northpointe Motors Traverse City
    3650 N US 31 South
    Traverse City, Michigan

Show customers why they should trust your business over your competitors...

Sign the dotted line, but do not ask for our help afterwards....because "Customer Satisfaction" has slipped our Vision. 

I had "every" intention of taking the time to write a good review, because I know how important reviews are in this kind of  business.  I understand because I too am in sales, I have been a Realtor in Traverse City for over 15 years.  I am not one to write bad reviews, I may have written one bad review in the 40 years I have been alive. 

When you buy a vehicle especially from a dealership, you really look to them to be honest with you, and hope that they are looking out for your best interest.  The purchase of a vehicle is one of the most expensive purchases you make in your lifetime.  So you want honesty, and confidence in your sales person/dealership, just as you would in your real estate agent if you were buying or selling property. 

I had been having problem after problems with my Subie and knew it was time to buy a car.  I had just started a new job in April, and knew I could not be taking any more time off of work to continue down this path of getting repairs done on my car.  I met Tim Banyai, who was more than helpful with finding me a newer car.  I was in a bit of a pinch because the day I put my Subie up for sale I had a bidding war on it and it sold within 2 hrs.  I understand I did provide Tim a lot of time in the search for a newer vehicle for me. 

I admit with the time frame I gave Tim he did in fact find me a vehicle that I liked, one that would be great in the winter as well as decent enough to drive my clients around in. 

My problem is that the day I took it home, I noticed the brakes were squealing badly but only when I went down a hill, and the air bag light was on all the time, the BAS light came on intermittenly.  I thought the air bag light was supposed to be on all the time, I thought that was normal, it was letting me know the air bags are turned on.  Apparently, that is not so.  I had since contacted my sales person, he suggested I get the car in to get it looked at and they would cover the brakes. 

Ok so this meant I had to "miss work" again, find someone to pick me up at the auto repair place, have someone drop me off at work, bring me back to auto repair place when car was done, this was just to have it "looked at."  This does not include having do all of the same once I actually schedule the repairs.  Remember I had just spend the last 2 months having repair done after repair for my subie and I just started this new job. 

Now I'm responsible for making the phone calls while at work, setting up the appointment while at work, and figuring out a ride for myself while at work.  And this is a new car to me.  I did not want to buy a car that needed repairs right away. 

I get the brakes fixed, they seem just ok.  I noticed I still have to press hard to get the car to brake, brake dust is all over, I have pictures, and the brakes squeel badly, and smoke coming out the passenger side of brakes/or under the hood.  The smoke or maybe all of it is from a caliper.  I am told that I need to call Appearance Unlimited to deal with the brakes, and per Tim Banyai at Norhtpointe Motors, Northpointe will not cover brakes that work.  What about the air bag light?  The ticking sound under the hood?  The smoke coming out from under the hood or passenger side brakes/caliper? 

This is a 2010 Dodge Journey, just bought it last month (June 2014) and these are all of the problems I am already experiencing.  What do I think they should do?  

They should offer to "pick up" my car, leave me with a car, take my car into one of their shops, have it thorougly inspected, mainly the items I have listed, fix the issues, cover the costs, drop my car back off to me when it's finished and pick the car back up that they are courtesly offered me so I can keep working so I can pay for this very expensive, 25% interest rate vehicle they have sold me. 

If someone from Northpointe wishes to make this right, I think it would be in your best interest to contact me rather than have me contact you, since that is all I have been doing. 

Yet all they care about is that I signed the dotted line.  And the service ends right there. 

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#1 Author of original report

Problems 6 months later still...

AUTHOR: - ()

A lot has transpired since I purchased this car back in June.  Here is the timeline of it.  Now please note, Northpointe has in fact helped me throughout the entire process.  Read blog for detailed info.

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#2 Author of original report

Problem is being RESOLVED....Thank you Ryan

AUTHOR: Jen - ()

One thing to understand is that the sales people are there to help you find the right vehicle that best suits your need.  If there are issues after the purchase, there is not much the sales person can do.  Unfortuntely, we as consumers assume they are the person we need to talk to.  After going back and forth on these issues for 3-4 weeks, I finally asked for the owners contact information.  I was not asking for the contact information to complain about my salesperson but to find out if there is a way to resolve the issues.  My salesperson wanted to help me but there really is not much he could do, he did not have the authority to approve repairs needed on this vehicle after it had been purchased so he put me in touch with the owner. 

To my surprise, the owner Ryan Craig called me the minute he heard about this.  Can you imagine my surprise?  I want everyone to know that Ryan took the bulls by the horn, and got on this immediately.  I mean within hours my vehicle was in the auto repair shop, we are still working on finding out what the exact issues are, but the fact is, they are doing everything to make this right, and going beyond what they "have" to do. 

Lessoned learned on my part, before you talk to attorneys or other people what their experience was, go to the owner or manager directly.  You would be surprised and how quickly things can get resolved if you talk to the right person.  It's not the sales person job to take care of these sorts of concerns but had he put me in touch with the manager from the beginning we may not have gone through 3 weeks of stress over all of this. 

I have to admit I am quite surprised at the owners willingness to make things right, he is very professional and definitely customer service orientated.  Thank you Ryan, Northpointe Motors for making things right, and going above and beyond!!! 


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#3 Author of original report

Sold as is

AUTHOR: Jen - ()

I am not sure whats covered or not covered.  They did not explain it all in detail.  From what I understand there was some sort of service contract that their service dept would cover problems within the first 30 days, I paid about $1700 for another service contract which covers only certain items that is good for so long.  All of these items were brought to the attention of Northpointe within the 30 days.  So they should be addressed.  Again the financing or the interest rate is "not" the issue.  In fact just the opposite. This is only going to help get my credit back up and if paid off in less than the time alotted the interest rate will not have a big impact on the overall financing. 

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#4 Author of original report

Response to Ken

AUTHOR: Jen - ()

 If a deadbeat is woman that works two jobs, makes decent money, a well respected and well known member in our community, a member of a few organizations, I really had the wrong idea of a deadbeat.  The car was not sold as is, I paid over $13,000, they did fix the breaks right away, and these other issues have come up within a week or two of me buying the car.  I have the time line of all of it, the text messages from Northpointe, it's all going to be reported to the Attorney General's office tomorrow.  The interest rate I'm not complaining about, that happened because my credit went down hill fast last year, long story, but I am one that watches my credit report monthly.  Again, not sure a deadbeat cares too much about their credit score or whats on their report?  As a Realtor yes we "have" to inform our buyers of anything known and by law the sellers have to disclose "all of that on the sellers disclosure" report.  The seller and buyers have to sign that report. 

This situation stinks, my car sales guy was "great" and has been helpful but his hands are tied as to what he can do.  And I know my car salesman had no idea of any of these issues, otherwise I know he would not have sold it to me.  The whole thing is unfortunate, but regardless I had not even had this vehicle for a full night when I found out the brakes were bad, they did fix that but again, I had to make all the arrangments which were several appts to the auto repair place, had to get rides to and from work, back to the auto repair place.  All of it is logged.  And the day after my brakes were done, they were squealing badly, smoke coming out from under the hood/passenger side, and brake dust on both front tires.  I have pictures of how bad it really is.  Within a week of having it, air bag light is on, the BAS lights comes on, and this loud noise under the hood.  All within 3 weeks of me buying this vehicle.  So worst case scenario, the owner of Northpointe does not offer to fix this and make things right, my attorney files the report with AG tomorrow afternoon. 

Far from a deadbeat.  I am just grateful I know so many in this town willing to help me out.  I have had 'several" people come to me that do have the owners number (Ryan Craig) and have told me about this guys horrible reputation.  One is an owner of one of the insurance companies in town, while the other is a well known attorney.  Certainly not a dead beat, I have incredible resources and I will not be taken advantage of. 

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#5 Consumer Comment

Your 25% loan is the first indicator that you are a deadbeat..

AUTHOR: Ken - ()

THe second is this from the site:

we have partnered with 5 lenders that work exclusively with the credit challenged.

Your car was also likely pruchased "AS-IS."

BTW, I'm sure, as a realtor, YOU ALWAYS point out any and all defects with a house, right?  Sure you do.


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