ED Magedson – Founder
Northpointe Motors Traverse City3650 N US 31 South Traverse City, Michigan USA
Northpointe Motors Traverse City Sold me a junk car! Leaves me hanging to deal with all the problems on my own. Traverse City Michigan
Sign the dotted line, but do not ask for our help afterwards....because "Customer Satisfaction" has slipped our Vision.
I had "every" intention of taking the time to write a good review, because I know how important reviews are in this kind of business. I understand because I too am in sales, I have been a Realtor in Traverse City for over 15 years. I am not one to write bad reviews, I may have written one bad review in the 40 years I have been alive.
When you buy a vehicle especially from a dealership, you really look to them to be honest with you, and hope that they are looking out for your best interest. The purchase of a vehicle is one of the most expensive purchases you make in your lifetime. So you want honesty, and confidence in your sales person/dealership, just as you would in your real estate agent if you were buying or selling property.
I had been having problem after problems with my Subie and knew it was time to buy a car. I had just started a new job in April, and knew I could not be taking any more time off of work to continue down this path of getting repairs done on my car. I met Tim Banyai, who was more than helpful with finding me a newer car. I was in a bit of a pinch because the day I put my Subie up for sale I had a bidding war on it and it sold within 2 hrs. I understand I did provide Tim a lot of time in the search for a newer vehicle for me.
I admit with the time frame I gave Tim he did in fact find me a vehicle that I liked, one that would be great in the winter as well as decent enough to drive my clients around in.
My problem is that the day I took it home, I noticed the brakes were squealing badly but only when I went down a hill, and the air bag light was on all the time, the BAS light came on intermittenly. I thought the air bag light was supposed to be on all the time, I thought that was normal, it was letting me know the air bags are turned on. Apparently, that is not so. I had since contacted my sales person, he suggested I get the car in to get it looked at and they would cover the brakes.
Ok so this meant I had to "miss work" again, find someone to pick me up at the auto repair place, have someone drop me off at work, bring me back to auto repair place when car was done, this was just to have it "looked at." This does not include having do all of the same once I actually schedule the repairs. Remember I had just spend the last 2 months having repair done after repair for my subie and I just started this new job.
Now I'm responsible for making the phone calls while at work, setting up the appointment while at work, and figuring out a ride for myself while at work. And this is a new car to me. I did not want to buy a car that needed repairs right away.
I get the brakes fixed, they seem just ok. I noticed I still have to press hard to get the car to brake, brake dust is all over, I have pictures, and the brakes squeel badly, and smoke coming out the passenger side of brakes/or under the hood. The smoke or maybe all of it is from a caliper. I am told that I need to call Appearance Unlimited to deal with the brakes, and per Tim Banyai at Norhtpointe Motors, Northpointe will not cover brakes that work. What about the air bag light? The ticking sound under the hood? The smoke coming out from under the hood or passenger side brakes/caliper?
This is a 2010 Dodge Journey, just bought it last month (June 2014) and these are all of the problems I am already experiencing. What do I think they should do?
They should offer to "pick up" my car, leave me with a car, take my car into one of their shops, have it thorougly inspected, mainly the items I have listed, fix the issues, cover the costs, drop my car back off to me when it's finished and pick the car back up that they are courtesly offered me so I can keep working so I can pay for this very expensive, 25% interest rate vehicle they have sold me.
If someone from Northpointe wishes to make this right, I think it would be in your best interest to contact me rather than have me contact you, since that is all I have been doing.
Yet all they care about is that I signed the dotted line. And the service ends right there.
This report was posted on Ripoff Report on 07/22/2014 09:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/northpointe-motors-traverse-city/traverse-city-michigan-49684/northpointe-motors-traverse-city-sold-me-a-junk-car-leaves-me-hanging-to-deal-with-all-1164012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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