Background: my letter to company:
On the evening of 12th July I received the Order and immediately on the morning of 13th July I send you an email that other company is quoting 2.99 per cu.ft. I also spoke to you on that day that I want to cancel the order. You said you have no problem in cancellation and was not able match the price quote of Competitor. We had long discussions about your BBB member and the competitor is not a member of BBB.
After all these talks and emails, you have charged me with $ 400. I know that it is non refundable deposit. But before running payment I informed you to cancel the order. How can you charge the Payment for the services not took place since you were not able to compete with the price quoted by your competitor.
It is unfair to charge me for the services I am not engaging. This is not the way to make money in the business. Provide customers with better quote and make money. This is totally a Cheat in the Business. I was charged $ 400 on July 15th.
Northstar Van lines took the Money from my Bank account $400 in favor of DISCOUNT MOVING & STORAGE, 17970 DUNCON ST ENCINO, CA 91313.
I have never heard or spoke to this discount company and never authorized this so called company to draw from my bank. Who is this so called discount moving and storage ?
This was clearly a cheat, Fraud and Misrepresentation. Immediately after sending the order details I contacted Irena to cancel the order. After two days I was robbed with $ 400 since this company could not find a better business deals or could offer a better deal to get the customer. They knew that customer won't come to their price quote and their reputation and then they think that they can make money by referencing the Contract or Order or agreement.
I was not all aware about this company before. I got quotes from movers.
greensboro, North Carolina