Complaint Review: Norton Anti Virus (Symantec) - Internet
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- Author Confirmed
- Norton Anti Virus (Symantec) Internet United States of America
- Phone:
- Web: www.norton.com
- Category: Software
Norton Anti Virus (Symantec) Norton Anti-Virus $200 rip off... their software made my hard drive crash!!! Internet
*Consumer Comment: nope, it doesn't work that way
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I had been online 2 days ago and installed Norton Anti-virus 2010 on my computer. I followed all of the instructions and restarted my copmuter to complete the install. When the computer turned back on, it would not reboot. There was an error saying it was due to a recent install or download. Norton was the only program that had been installed. I took it to my computer guy and he had found that my hard drive was fried and I needed a new one due to the install of Norton crashing it. $200 down the drain. I called Norton and they refunded me the $32 for the Norton but refused to reimburse me for my new hard drive since I went to a 3rd party vendor. Of course I had to go there. Working 2 jobs and taking classes, who has time to sit around and wait weeks for their computer to be fixed? I was on the phone with them for an hour and they wouldn't do a thing for me!
#1... their products and software will ruin your computer!!!!
#2... their customer service is dispicable!!!!!!
Please use Mcafee or Miscrosoft Anti-Virus!!!!
This report was posted on Ripoff Report on 08/25/2010 09:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/norton-anti-virus-symantec/internet/norton-anti-virus-symantec-norton-anti-virus-200-rip-off-their-software-made-my-ha-634578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
nope, it doesn't work that way
AUTHOR: coast - (USA)
SUBMITTED: Thursday, August 26, 2010
Software can damage the operating system but not hardware. If the hard drive is bad, then it was due to fail anyway. Your computer tech should have told you that.
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