• Report: #435642
Complaint Review:

Norton Anti-virus

  • Submitted: Thu, March 19, 2009
  • Updated: Thu, March 19, 2009

  • Reported By:Gainesville Florida
Norton Anti-virus
.norton.com Nationwide U.S.A.

Norton Anti-virus Failure to honor quarantee Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I have been a faithfull subscriber to Norton Antivirus for the last 4 years with no problems. Yesterday I encountered a virus and reported this to Norton. I was told that Norton only warrants 98% of their products and that my virus was not covered unless I paid an additional fee, which I did at $99.99.

I assumed that as a member of there program that I would be covered if my system obtained a virus. They told me that I needed to pay for additional services to fix my computer problem. Having very little choices, I paid the fee.

Norton has lost all credibility with me about backing their products. The only time I have a problem they claim it's not their problem. What on gods earth do they cover with their subscription. It appears nothing, you are on your own. What A shame that they scrw their customers. Let this be a warning to everyone when it comes time to pick a service to protect your computer. Don't use NORTON. Thanks: A sad Customer

Gainesville, Florida

This report was posted on Ripoff Report on 03/19/2009 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/reports/norton-anti-virus/nationwide/norton-anti-virus-failure-to-honor-quarantee-internet-435642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Norton Anti-virus

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?