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Report: #1406371

Complaint Review: Norton Symantec - Internet

  • Submitted:
  • Updated:
  • Reported By: CES — Alabama Singapore
  • Author Confirmed What's this?
  • Why?
  • Norton Symantec Internet USA

NORTON SYMANTEC UNAJUTHORISED CREDIT CARD CHARGE Internet

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Norton Symantec took money frommy credit card twice, in 2016 and 2017, which were unauthorised. It took me a very long time to communicated with someone, and it was onlyy through chat.  Norton automatically renewed my  subscription without my consent and claimed that i have asked for the auto renewal. It is absolutely a lie, as i bought online a 3-year plan, and never asked for a renewal. Who in their right mind will ask for a renewal after 3 years! They claimed they sent me an emai lafter the 3rd year, when the emails in Singapore under the Telco has been changed. They claimed they do not check auto-reply from dead emails. A software company that does not have the abolity to check dead emails? A software company that happily renew and get money from small victims like me using online. How ironic that Norton is in the anti-virus business when they themselves are a big virus in the credit card community! I have reported to my bank olnly after Norton has stalled me for not repoprting as apparently the refund button will be stopped!  Norton is a big bully and steals money from unassuming users like me.  I am willing to join a class action suit to join the many people that Norton has bullied into taking money without unauthorisation. Guess what I finally received after many many attempts to claim my money - a call from an agent sayiong " Norton can give me the unused software!" Who wants their software when I did npot even ask for the subscription!  

This report was posted on Ripoff Report on 10/15/2017 06:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/norton-symantec/internet/norton-symantec-unajuthorised-credit-card-charge-internet-1406371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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