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Report: #716012

Complaint Review: Notesupplies - Internet

  • Submitted:
  • Updated:
  • Reported By: Briana — San Mateo California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Notesupplies Internet United States of America

Notesupplies Never received item and were never refunded payment, Internet

*UPDATE Employee: notesupplies

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My husband and I ordered a new Mac keyboard for $60 with shipping from Notesupplies in January 2010.  We were notified that the item was out of stock and would be shipped as soon as it was in stock.

The item was never shipped (we never received a shipping confirmation), and a few weeks after the order date, we asked to be refunded our money.  We were bounced around to a couple different employees at Notesupplies (which I'm convinced were all actually one employee impersonating different departments), and were told that our payment was refunded.

We proceeded to check our Paypal account several times over the next few weeks while staying in contact with them, being assured each time that our refund was being processed.

Our refund was never processed, and to this day (over a year and a half later), we still haven't gotten our $60 from Notesupplies.  We also don't get any responses to our emails.

What a terrible, immoral company who has no decency or courtesy to let their customers know what is going on with their orders or their money.  Do not ever buy from them.  They will only scam you and take your money.

This report was posted on Ripoff Report on 04/10/2011 12:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/notesupplies/internet/notesupplies-never-received-item-and-were-never-refunded-payment-internet-716012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
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#1 UPDATE Employee

notesupplies

AUTHOR: notesupplies - (United States of America)

POSTED: Friday, April 22, 2011

1. you said we didn't send the item, please contact our customer service representative and show us your ID. We would like to check your order. If we did send, we could provide your the shipping info. There are many situations for unsuccessful delivery. Let's firstly make clear whether we've sent or not. 
2. You said we promised to refund you but finally not, this needs to be confirmed further. 
We would like to solve the problem with you ASAP. So please kindly contact your representative, we treat every of our customers carefully and we keep enduring to help our customers. 
Will be waiting for your email. Please especially acknowledge yourself in the mail as regarding this report so that will be convenient for us to help you. Thank you and have great day. 

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