Report: #455499

Complaint Review: NSS Magazines (TWX)

  • Submitted: Tue, May 26, 2009
  • Updated: Tue, May 26, 2009
  • Reported By: Freeland Michigan
  • NSS Magazines (TWX)
    225 High Ridge East Bldg. Ste. 16
    Stamford, Connecticut

NSS Magazines - TWX Charged debit card without consent of subscription renewal & never refunded. Stamford Connecticut

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I took a survey after making a purchase on a website (cannot remember which one, but most likely or that offered several magazine subscriptions for only a $2 processing fee. My current issue is with the Sports Illustrated subscription through NSS and/or TWX magazines. My husband received a year subscription free (Apr 2008-2009), but we were then charged $44.00 to our debit/checking card account without our consent. We never received a renewal reminder either. The charge to our account was on on 4/22/2009. I tried to cancel the subscription directly through Sports Illustrated online, but when I did so, the site indicated that my subscription was through another service. I called the number provided, and went through the automated prompts to cancel, which guaranteed a refund to our account. At no time was there a prompt to speak to an actual person. Our account has still not been credited, so I called (800) 642-5640 to see if I could speak with someone and it was the same automated message. I tried pressing '0' and the prompts continued as before. I found an address online for this magazine company, NSS (New Subscription Service) Magazines, which is also referred to as TWX. Another phone number (888) 321-6247, gave me the exact same automated prompt as the other number. I also have subscriptions of Entertainment Weekly, Elle Decor, Traditional Home, and Marie Claire from this same company and through the Bizrate surveys. At this time I have received no charges for those, but worry I will have to deal with this again when I want to cancel those subscriptions. It has been over a month and NSS or TWX (whichever it is) still has not refunded the $44.00. I just filed a complaint with the BBB today so I will update once this has been resolved.

Freeland, Michigan
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This report was posted on Ripoff Report on 05/26/2009 04:55 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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